Help Desk Technician

Position: Help Desk Technician at Seabird Island Band
Location: Agassiz

Become a pivotal part of the Seabird Island Band as a Help Desk Technician. Deliver essential first-line IT support in a culturally respectful environment,in Agassiz, BC.

In this role, you will provide primary technical assistance across various departments. Reporting to the IT Supervisor, you will manage incoming support requests, troubleshoot issues, and escalate unresolved concerns. Your focus will be on maintaining efficient and respectful service for the Band's operations.

Key Responsibilities:

• Serve as the first point of contact for IT support requests

• Manage and prioritize support tickets effectively

• Document troubleshooting activities and ticket resolutions

• Collaborate with departments for efficient issue resolution

• Conduct regular inventory audits to manage IT assets

Requirements:

• High School diploma or GED required

• Experience in hardware/software troubleshooting

• Strong customer service skills with a respect for Indigenous culture

• Basic networking knowledge including IP addressing and DHCP

• Proficient in Microsoft Office 365 Suite for communication

Support the Seabird Island Band by delivering technical solutions and culturally aware service.
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