Technical Support Specialist

Enhance your technical career as a Support Specialist with the Seabird Island Band. Provide vital IT support while respecting Indigenous perspectives in Agassiz, BC.

In this position, you will be the first point of contact for IT issues, managing and resolving requests with a culturally responsive approach. As you report to the IT Supervisor, your role will significantly impact the Band's operational efficiency.

Key Responsibilities:

• Address and resolve incoming IT support tickets

• Follow up and communicate timely responses to staff

• Ensure respectful and culturally safe interactions

• Collaborate with departments for quick issue resolution

• Conduct regular audits of IT inventory

Requirements:

• High School diploma or GED minimum

• Experience in hardware and software troubleshooting

• Exceptional customer service rooted in cultural competence

• Understanding of basic networking concepts

• Proficient with Microsoft Office 365 Suite

Support technology initiatives while fostering cultural safety at Seabird Island Band.