Senior IT Systems Administrator; MSP

Position: Senior IT Systems Administrator (MSP)
About Myriad Information Technology Solutions
Myriad Information Technology Solutions is an independently owned Managed Services Provider headquartered in Chilliwack, BC. We deliver managed IT services, cybersecurity, cloud solutions, business continuity, compliance, and strategic technology consulting to organizations throughout the Fraser Valley and British Columbia.
Our mission is simple :
Deliver exceptional technology solutions while building long-term trusted relationships with our clients.
Everything we do is guided by our E.L.I.T.E. Core Values:
Excellence  – We set high standards and consistently deliver exceptional results.
Loyalty  – We build lasting relationships through trust and commitment.
Innovation  – We embrace modern technologies and continuous improvement.
Transformation  – We help organizations evolve through technology.
Ethics  – We act with integrity in every decision and interaction.
As we continue to grow, we are seeking a highly experienced Senior IT Systems Administrator who can lead projects, solve complex technical challenges, mentor junior technicians, and help elevate the technical maturity of both our clients and our team.

Position Overview:

This is a senior-level technical role within our service organization.
You will operate as a Tier 2/3 escalation resource while leading infrastructure projects, cloud migrations, security initiatives, and modernization efforts across multiple client environments.
The ideal candidate is comfortable owning issues from beginning to end, communicating directly with clients, and making strategic technical recommendations that improve security, reliability, and operational efficiency.
You should thrive in a fast-paced MSP environment and be capable of managing multiple client priorities simultaneously.
This position is in-person at our Chilliwack office and requires occasional travel to client locations throughout the Fraser Valley and Lower Mainland.

Key Responsibilities:

Technical Leadership
Act as the Tier 2/3 escalation point for complex technical issues.
Perform advanced troubleshooting across servers, networks, cloud platforms, cybersecurity, and endpoint environments.
Conduct root cause analysis and implement long-term corrective actions.
Mentor and support junior technicians and helpdesk staff.
Create and maintain technical standards, SOPs, knowledge base articles, and documentation.
Design, deploy, and manage Microsoft 365 environments from initial implementation through ongoing optimization.
Lead Exchange Online, SharePoint Online, Teams, One Drive, and Entra s and migrations.
Design and deploy Microsoft Intune solutions for device management and security.
Implement Conditional Access, MFA, Defender, security baselines, and identity protection policies.
Architect hybrid cloud and on-premises environments.
Infrastructure & Networking
Install, configure, and support Windows Server environments.
Manage Active Directory, Group Policy, DNS, DHCP, and virtualization platforms.
Deploy and maintain network infrastructure including:
Firewalls
Managed switches
VLANs
VPNs
Wireless systems
Network security solutions

Cybersecurity & Compliance
Implement cybersecurity best practices across client environments.
Support SOC 2, Cyber Secure Canada, PIPEDA, and industry compliance requirements where applicable.
Conduct security reviews and recommend risk mitigation strategies.
Assist with incident response and security remediation activities.
Projects & Professional Services
Plan and execute   Microsoft 365 migrations
Cloud transitions
Infrastructure modernization projects
Backup and disaster recovery implementations

Coordinate with vendors and stakeholders to ensure successful project delivery.
Complete project documentation and technical handoffs.
Service Delivery…