Desktop and Network Support Analyst

LEVEL:  Salary

SUPERVISOR:  Principal Enterprise Architect

RANGE:  $65,000.00 -$85,000.00

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GENERAL

PURPOSE:

The Desktop & Network Support Analyst provides responsive, practical technology support for Rogers Foods and Miller Milling employees and operations. This position is the primary day-to-day contact forhelp desk triage, workstation and peripheral support, account and device provisioning, asset tracking, Microsoft licensing support, and basic Dynamics
365 assistance. The position also supports local network connectivity,coordinates vendor support activity, and maintains accurate technical documentation and knowledge articles.

RESPONSIBILITIES:
Help Desk andEnd-User Support

Receive, prioritize, document, and resolve help desk requests

Provide Level 1 and Level 2 support for computers, mobile devices, printers, scanners, and common business applications

Troubleshoot hardware, software, access,printing, connectivity, and performance issues

Communicate status, next steps, and resolutions clearly to employees

Device Lifecycle,Asset Management, and Licensing

Configure, deploy, recover, and securely retire computers, mobile devices, peripherals, and accessories

Maintain accurate IT asset, warranty,lifecycle, configuration, and disposal records

Support procurement and coordination of approved hardware, software, cellular devices, and technical services

Assist with Microsoft 365 and other software licensing, assignment, reclamation, and usage tracking

Identity, Access,and Employee Lifecycle Support

Complete onboarding, role-change, and offboarding tasks for accounts, devices, applications, and access permissions

Perform password resets,multifactor-authentication support, session resets, and routine access support

Follow approval, security, andleast-privilege requirements for access changes

Dynamics 365 and Business Application Support

Provide routine Dynamics 365 and business application support

Document symptoms, business impact, and troubleshooting steps before escalation

Coordinate with business-systems staff,Microsoft support, and vendors to resolve assigned issues

Network,Infrastructure, and Site Support

Support workstations, printers, wireless access, network drops, meeting-room technology, and other site equipment

Troubleshoot LAN, WAN, VPN, Wi-Fi, DNS, DHCP,cabling, switching, and Internet connectivity issues

Assist with technology installations, moves,projects, outage response, testing, and verification

Documentation,Security, and Continuous Improvement

Maintain knowledge articles, procedures,configuration records, and support checklists

Follow information-security, access-control,change-management, and data-handling requirements

Report suspected phishing, malware, data exposure, unauthorized access, or other security events

Recommend practical improvements to reduce recurring issues and improve support processes

Participate in team meetings, training,audits, projects, and cross-training as assigned

Other:

Ability to travel occasionally and workoutside normal hours when required

Aware of critical control points as they relate to product liability

Responsible for compliance with Canada Labour Occupational Health and Safety requirements

Follow Good Manufacturing Practices while performing job duties and tasks

QUALIFICATIONS:

Required:

Diploma, technical training, or equivalent experience in information technology or a related field

Two or more years of experience in desktop,help desk, network, or systems support

Working knowledge of Windows, Microsoft 365,Active Directory or Entra , endpoint tools, and mobile device support

Practical understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and switching

Experience installing, configuring, and supporting…