Client Care Representative - Personal Lines Trainee

About HUB International

Hi, we’re HUB! We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

Are you someone who thrives in a client‑facing sales role and wants to help individuals find the right coverage for their personal insurance needs? If so, this is more than just a job – it’s a career with unlimited potential. As a Personal Insurance Trainee, you will help protect individuals’ most valuable assets. In this role, you will provide outstanding client service through your positive, friendly manner while educating clients in your excellent product knowledge in habitational, travel, and automobile insurance.

• Engage with clients to understand and advise on their insurance needs to help develop the best coverage needed in all things Personal Insurance (habitational, travel, automobile)
• Follow‑up regularly on sales leads and referral prospects
• Process and conduct renewals and ensure policies are processed and issued accurately in a timely manner
• Achieve sales and retention goals and targets
• Maintaining a high level of knowledge in all our Personal Lines and Auto products through continuous education and learning opportunities

• Prior insurance experience is considered an asset but not required – we will train you!
• General Insurance License is an asset but not required to be hired – we support licensing as part of your development.
• Desire and proactive ability to deliver exceptional client service
• Demonstrated ability to work in a high‑volume, fast paced team environment
• Keen eye for detail and high sense of urgency
• Strong communication skills in both written and verbal
• Demonstrated ability to drive sales initiatives
• Industry designation would be considered an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma)

Department:
Sales

Required Experience:

Less than 1 year of relevant experience

Required Travel:
No Travel Required

The expected salary range for this position is $40,000.00 to $50,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

• extended health benefits
• disability insurance
• RRSP matching
• paid‑time‑off benefits
• eligible bonuses
• commissions for some positions

For those new to the insurance industry, this role offers a strong foundation with pathways to develop and advance within HUB. HUB can pay for your licensing and designations – your career development isn’t an afterthought it’s part of the plan. Extended health benefits, RRSP matching, paid birthday off, a team that enjoys working together and performance‑based incentives for eligible roles.

Paid day off for your birthday – we want to celebrate you! Paid half a day off for volunteering in your community – HUB is a company that gives back and is active in our communities.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement. At HUB, we value education and continuous learning, and we will assist you along your career development path.

We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

Vision:
To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Mission:
To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their…