Chief Operating Officer; COO

Cedar Strong Prevention & Intervention Society
Location: Hope, British Columbia
Job Type: Permanent, Full-Time
Salary: $90,000–$105,000 per year
Work Arrangement: On-site
Reports to: Executive Director
Direct Reports: Manager of Housing, Manager of Programs, Manager of Outreach Services, and Manager of Youth & Family Services

Cedar Strong Prevention & Intervention Society is a non-profit organization based in Hope, BC, providing programs and services to individuals and families throughout our community.

Our work is grounded in trauma-informed, client-centred, prevention-focused, and culturally safe practice. We believe in building safety, dignity, belonging, and connection while recognizing the strengths, resilience, and knowledge already present within the people and communities we serve.

We acknowledge that our work takes place on the traditional, ancestral, and unceded territories of the Stó:lō and Nlaka’pamux peoples, and we strive to approach our relationships and work with humility and respect.

Cedar Strong is seeking an experienced, relational, and strategic Chief Operating Officer (COO) to provide executive leadership across our housing, outreach, and youth and family programs.

Reporting to the Executive Director, the COO is a key member of the senior leadership team and is responsible for translating organizational strategy into strong, consistent, and sustainable operations.

This role is well suited to a leader who can balance people, programs, operations, and organizational performance—someone who can strengthen systems and support managers while remaining connected to the day-to-day realities of community-based service delivery.

As Cedar Strong continues to grow, we are particularly interested in a leader who is comfortable using program, operational, and outcome data to support decision-making, communicate impact, identify trends, and help managers translate organizational goals into practical action.

• Work with the Executive Director to implement Cedar Strong’s vision, mission, values, and strategic plan.
• Support strategic planning, implementation, and ongoing evaluation across housing, outreach, youth and family services.
• Help establish program direction and long- and short-term goals.
• Provide reports, recommendations, and operational information to the Executive Director.
• Identify emerging issues, service gaps, trends, and organizational opportunities.
• Provide advice and recommendations that support sound decision-making by senior leadership and the Board.
• Build and maintain strong relationships with community stakeholders, funders, and service partners.
• Represent Cedar Strong in collaborative networks and community initiatives.
• Step into organizational leadership on behalf of the Executive Director when required.

• Provide supportive supervision, mentorship, and direction to program managers.
• Ensure programs operate in accordance with their purpose, policies, procedures, service models, and organizational values.
• Support managers in developing and implementing program goals and operational plans.
• Build the capacity of managers and teams to deliver cohesive, effective, and client-centred services.
• Support trauma-informed, culturally appropriate, client-centred, and family-centred approaches.
• Support managers with complex program, client-care, and case-management matters.
• Oversee the development, implementation, monitoring, and evaluation of new and existing programs.
• Promote open, respectful, and supportive communication across program areas.
• Collaborate with external partners, including BC Housing and other systems of care.
• Lead the development and implementation of…