Quality Assurance Manager

• Organization:
  Red Bull Canada Service ULC
• Job type:
  Permanent

Reporting to the Plant Manager, the Quality Assurance Manager is the central link between different departments of RB Operations as well as external entities (copackers, suppliers, external partners). The QA Manager is responsible for establishing, implementing, and continuously improving the Quality Management System (QMS) at the Chilliwack facility. This role is responsible for ensuring and expanding the food safety systems at the Chilliwack facility.

This role will be supporting food safety in complete value chain of production and distribution of premix to copackers, and compliance with the relevant requirements; directly reporting any identified failures & hazards.

Furthermore, they will be responsible for the KPI´s, failure reporting, and the complete internal and external audit processes. The QA Manager at Chilliwack will own/lead the design, implementation, and governance of the document management system. Ensuring full compliance, audit readiness, and alignment with global standards, while enabling efficient, controlled, and scalable documentation processes across all functions. During the plant startup phase this role will lead the development of robust quality and food safety frameworks aligned with FSSC 22000 and ISO 22000 standards, ensuring compliance, operational excellence, and customer satisfaction.

The QA Manager maintains a dotted line functional reporting relationship to HQ in Austria to ensure alignment with global standards, policies, and best practices.

QMS DEVELOPMENT AND PLANT STARTUP

Lead the design, development, and implementation of the full QMS for the Chilliwack facility.

Align processes with FSSC 22000, ISO 22000, HACCP & regulatory requirements (CFIA, Fraser Health, etc.).

Develop foundational quality systems and champion the document management system.

Develop, maintain, and update HACCP plans (for both solid and liquid premix operations).

Set up prerequisite programs (PRPs) including sanitation, pest control, and raw material / finished goods flow.

Support plant commissioning, validation, and qualification activities from Quality/food safety perspective.

Ensure full audit readiness prior to initial certification audits, serve as the food safety team leader.

Lead risk assessments, hazard analysis, and critical control point (CCP) validation/verification.

OPERATIONAL QULAITY ASSURANCE

Lead the design and implementation of the GMP systems for the new premix production plant.

Establish quality standards and controls for Raw materials, dosing processes, and finished goods.

Develop processes for both solid premix and liquid premix production lines.

Develop and oversee sampling, testing, and release procedures for product ON HOLD.

Manage non-conformance processes, root cause analysis, and corrective/preventive actions (CAPA).

Ensure calibration and validation of quality-related equipment and laboratory functions.

Collaborate with procurement to ensure approved supplier compliance is followed as per HQ standards.

Manage internal customer complaints, investigations, and corrective actions.

Support internal customer audits and function as the primary quality representative for external stakeholders.

Manage traceability systems including lot tracking, recall readiness, and mock recalls.

DOCUMENT MANAGEMENT SYSTEM OWNERSHIP

Own design, implementation, and governance of the document management system.

Define document hierarchy, numbering, workflow, and naming standards.

Ensure strict control of versioning, access, traceability, and archiving.

Oversee development and approval of SOP’s & work instructions.

Ensure point-of-use availability and control of documents; embed documentation discipline across operations.

Monitor and interpret changing regulatory requirements and ensure timely updates to SOP and specifications.

REGULATORY COMPLIANCE & FOOD SAFETY

Ensure compliance with all applicable local, provincial, and federal regulations related to quality management.

Maintain records and documentation required for regulatory compliance and audits.

Perform an internal mock audit to evaluate measures in place for…