Customer Solutions Specialist

Join easyhome — Canada’s largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.

These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

At easyhome, we make more than home goods accessible — we help Canadians build brighter futures. Through flexible weekly and monthly payment plans, we give our customers the power to furnish their homes, improve their quality of life, and take steps toward stronger financial standing. If you’re passionate about making a difference, join us and be part of a team that empowers people to create comfortable, confident lives — one lease at a time.

• Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email.
• Meet with customers to understand their financial and personal needs to match them with the appropriate financial, leasing, and/or service product solution.
• Transparently communicate lease and credit terms and conditions and educate customers on credit-building opportunities.
• Complete deliveries to customer homes as needed to support retail operations.

• Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts.
• Conduct collection activities on financial services and products while maintaining empathy and professionalism.
• Build long term customer relationships to creates trust and increase customer retention.
• Follow up with customers on missed payments and negotiate repayment terms where applicable.

• Uphold merchandising standards including assisting with show room set up, pricing and promotion changes, as well as manage and track inventory.
• Bring products to life by assembling and disassembling electronics and home furnishings as needed.
• Coordinate delivery paperwork and ensure accurate documentation for lease and finance applications.
• Perform out-of-store duties such as assistance with delivering merchandise, collection activities, and administrative duties.
• Perform other duties as assigned by management.

• Proven communication and interpersonal skills with a passion for helping others.
• Sales-oriented mindset with the ability to meet targets and drive results.
• Experience in a customer-facing environment (retail, finance, or leasing preferred).
• Strong multitasking abilities and attention to detail.
• Availability to work a variety of shifts within store operating hours (10am-7pm Mondays to Saturdays)
• Assist in physical tasks such as moving and arranging merchandise (ability to lift 50+ pounds is considered an asset).
• Comfortable with sales calls, collections, and having difficult customer conversations
• Must be legally eligible to work in Canada and able to pass background checks (criminal, employment, and credit). Having a driver’s licence would be considered an asset.

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training…