Casual Shelter Worker

* Awareness & compliance with Chilliwack Policies & Procedures.
* Monitors the activities of the clients & maintains availability for personal, practical & morale support; may include providing safe storage & recording of personal belongings.
* Accurately records day to day happenings using appropriate methods; maintains logbooks & completes occurrence reports.
* Liaises with referral sources & other external agencies as needed (eg.  Welfare, police, parole, urgent situations).
* Respond to after office hour requests & process for accommodation if beds are available.
* Coordinates client care relating to security issues; may be directly involved in doing bed checks & room searches.
* May carry out inspection/security checks of property & grounds in accordance with Policies & Procedures.
* Handles the admission, orientation & evaluation of client’s understanding of rules.
* Ensures ongoing enforcement of policies, which may include client discipline.  Discharge disturbing or unruly clients for the protection of other clients.  Note the details in the Daily Log.
* May serve as Receptionist for Shelter.
* Cooking for Shelter clients when necessary.
* Light food preparation and serving clients at mealtimes.
* Awareness of The Salvation Army Communicable Disease Control Manual.
* Maintain a quiet, comfortable & secure environment for our shelter clients.
* Cleans shelter rooms, washrooms, kitchen, lounge and common areas
* Packing up client’s belongings and prepping beds and rooms for new clients.
* Monitors the environment and clients/residents to ensure safety and security;
* Provides laundry services for the shelter and shelter clients.
* Provides safe storage and recording of prescribed medications.
* Acts as a positive role model for clients by developing professional interpersonal relationships that promote dignity and respect.
* Assure that each client receives the assigned bed with clean linen & personal hygiene products.
* Provide telephone access for local calls & message retrieval when requested.
* Provide directions to Clients Rights & Responsibilities.
* Conducts all required shift change procedures prior to and after shift change.
* Maintains required documentation and shelter log.
* Makes entries and maintains HFIS database.
* Collects and disposes of refuse and performs spot cleaning as required.
* Monitors appropriate behavior, ensures the rules are followed.
* Provides orientation to new clients.
* Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergency issues and supporting others through methods such as sharing knowledge and information.
* Offer the services of the Outreach Worker (by appointment) to assist in locating other community services & accommodation.
* Participate in ongoing training as provided & cooperate in the Annual Performance Evaluation.
* Performs other duties assigned.
* Completion of High School diploma.
* Emergency First Aid and CPR Non Violence Certificate, and Mental Health First Aid Certificate or willingness to complete once hired.
* Alternative combination of education and experience might be considered
* At least one year of experience, preferably in social setting required.
* Experience with customer service/care is an asset.
* Comfortable using Microsoft/computer programs.
* Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
* Ability to relate to & engage marginalized people with a positive outcome perspective while remaining non-judgmental.
* The incumbent will have good verbal and non-verbal communication skills.
* Strong understanding of professional boundaries when working with a vulnerable population
* Patience and ability to de-escalate situations.
* Strong service ethic and a friendly disposition with the public.
* Adaptability to change and frequent interruptions.
* Team oriented and able to take initiative.
* Willingness to work with people from diverse cultural backgrounds.
* Problem solving skills.
* Team player.
* Organized and attention to details.
* Comfort in dealing with ambiguity.
* Strong listening skills.
* Ability to motivate…