More jobs:
Tech/Customer Support Specialist
Job in
Chino Hills, San Bernardino County, California, 91709, USA
Listed on 2026-01-03
Listing for:
Xppen Technology Co
Full Time
position Listed on 2026-01-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Job Description
Benefits- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- Limited Medicare Insurance
We are seeking a Tech / Customer Support Specialist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities- Receive a high volume of inbound calls and emails
- Respond to customer inquiries via email, live chat, and phone
- Identify the reason for the customers call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
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