Front Desk - Lounge Attendant

Salary Range: 15 To 15 (USD) Hourly

Basic Function :
Responsible for providing personal service, and orientating guests to the spa facilities including lounges, pool and other areas as requested by guests. Keep the lounge and pool areas neat, clean, and stocked with all amenities

Work Performed :

Greet all guests in the locker room (men's and women's lounges)

Issue spa locker, slippers and robes

Escort guests to their lockers

Provide tour while explaining spa amenities offered and answering guest questions

Monitor and maintain the locker facility area with all supplies stocked and freshened

Maintain inventory sheets as necessary

Order supplies from manager as necessary

Maintain a safe, clean and neat work environment

Check guests appointment/schedules as needed

Assist guests during their use of the wet area facilities by providing personal service and ensuring a safe environment

Deliver exceptional level of guest service in a calm and centered manner.

Assist with pool coverage as necessary

Assist with stocking, cleaning and maintaining pool areas as necessary.

Read all relevant information

Maintain a positive and professional attitude towards guests and co-workers

Report to Manager or Supervisor before ending work shift

Act as an ambassador of Enchantment Resort and Mii amo by speaking positively of the property at all times

Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction

Knowledge of Resort layout, amenities, hours of operations, special attractions and occasions

Work efficiently and as a team

Work independently and use decisions and good judgment to assist guests and provide safe environment

Other duties as assigned

Supervision Exercised :
None

Supervision Received :
Front Office Manager, Front Desk Supervisor

Minimum Requirements :

High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well groomed at all times. Needs to be flexible, self motivated, positive and have a professional attitude towards guests, co-worker and management. Prior guest service experience desired. English skills necessary to communicate with guests. Safety sensitive position.

Physical Requirements :

Lifting & Carrying up to 50 lbs.

80% walking, bending & lifting

20% Standing

Hearing and manual dexterity

Distance vision 1-3 feet

Use of cleaning solutions