Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
• Act as a knowledgeable resource on tax topics and products for associates and help them advance their knowledge and skills.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules, ensure accurate timekeeping and overtime management.
• Lead daily activities to ensure work is completed on time with attention to quality standards and priorities.
• Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize contributions.
• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Serve as the point of contact for onsite escalated client service concerns and resolve conflicts related to scheduling and client needs.
• Prepare tax returns, as required, and conduct timely performance reviews; address performance concerns in partnership with the Associate Relations Center.

• Prior experience in a customer service, shift leader, or similar role with supervisory responsibilities.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office and the ability to work independently with minimal supervision.
• High school diploma or equivalent (or higher).
• Able to work a flexible schedule and adapt to business needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility requirements apply).
• Check all available benefits at

We are committed to building a connected culture where trust, care, and connections help everyone feel safe to bring their authentic self to work every day and belong to a larger team. We are recognized on Best Companies lists and are dedicated to helping each other grow and support one another. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.