Client Operations Specialist

Elite Direct Management Inc. , a results-driven marketing firm, is hiring a Client Operations Specialist in Pomona to support Frontier’s business campaigns. This Client Operations Specialist role provides structured training in CRM management, operational processes, and service coordination, preparing you to deliver exceptional client experiences and drive campaign efficiency across wireless and fiber services.

As a Client Operations Specialist, you will ensure the integrity of Frontier's sales cycle by meticulously managing onboarding documentation and activation schedules. Through careful monitoring of customer records and coordination with technical teams, the Client Operations Specialist helps maintain the seamless flow of information that keeps our services operating at peak performance.

Role Requirements for a Client Operations Specialist

• Facilitate onboarding workflows across wireless, fiber, and enterprise tiers by coordinating documentation, activation steps, and provisioning readiness.

• Maintain CRM integrity by logging account updates, service milestones, and pipeline movement to support territory tracking and campaign visibility.

• Prepare service proposals, monitor acquisition progress, and ensure delivery benchmarks are met across diverse deployment zones.

• Resolve service delays and onboarding gaps through structured escalation protocols and cross-functional coordination.

• Analyze territory metrics and share insights to refine outreach strategy, improve activation velocity, and support retention goals.

• Support campaign reporting by compiling performance data, updating documentation logs, and contributing to territory-level analysis.