Call Center Customer Service Representative

Description

Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.

Assist scheduling customers with appointments for Airbag recalls and provide dealership information.

Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes

Capture concerns of the customer and properly document calls to create a case.

Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.

Work fluidly with team for clear feedback and growth opportunities.

Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.

Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.

Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data.

Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates

Will use multiple screens, soft wares, and processes to assist customer.

* Must be available Monday-Friday between 6 am - 5 pm as there are various agents scheduled within this timeframe
* Skills

customer service, call center, computer navigation

Additional

Skills & Qualifications

Must be able to work with a team and on their own

Must be able to type 35

WPM minimum

Computer skills - able to navigate multiple screens, tabs, software, etc.

Previous customer service experience

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Chino, CA.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Chino, CA.

Final date to receive applications

This position is anticipated to close on Oct 28, 2026.

Workplace Type

This is a fully onsite position in Chino,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

Were a leading provider of business and…