Treasury Management Support Specialist Job Chino area,California USA,Finance & Banking

Position: Treasury Management Support Specialist I

Description

We welcome you to join our Chino Commercial Bank Team!

We are currently seeking for an Experienced and Qualified Treasury Management Support Specialist who is passionate, driven, collaborative, and solutions minded individual to join our team.

We are dedicated in creating a championing environment where you can grow and thrive.

SUMMARY

The Treasury Management Support Specialist I delivers outstanding customer service and operational assistance for treasury management product and services. Acting as a vital link between clients, the Treasury Management Supervisor and other internal teams, this role ensures smooth onboarding, effective troubleshooting, and continuous maintenance of treasury management solutions Assumes responsibility for compliance and adherence to bank policies and procedures and conforms to Regulatory and State Banking Regulations.

Requirements

ESSENTIAL DUTIES

Provide both consumer and business online banking customer support including password reset, online banking setup, customization, bill pay/Zelle inquiries/support, set up and troubleshooting.

Review director reports for ACH/Wire activity, ACH Debit and Credit Returns and NOC. Maintain other ACH reporting as assigned.

Callback wire entry, verification and daily wire settlement. Maintain other Wire activity reporting as assigned.

Demonstrate an intermediate knowledge of all commercial treasury management products including but not limited to ACH and Wire Origination, Positive Pay, Remote Deposit Capture, Mobile Capture, CDARS/Intrafi, ics and card solutions.

Ensures a seamless onboarding experience for all treasury management clients, including preparation of forms and agreements, client correspondence, scheduling and training.

Provide administrative support to the Treasury Management Supervisor.

Deliver support and issue resolution for treasury management clients.

Process and monitor wire and ACH transactions timely and effectively.

Assist in the coordination of Remote Deposit, ACH, and e‑banking audits.

Assist the Treasury Management Supervisor in the development of Client proposals.

Responsible for contributing to the overall profitability of the bank by providing excellent customer service, maintaining existing customer base, identifying new business/client relationship opportunities, identifying, developing and implementing strategies to improve productivity and operational efficiencies, mitigating controllable operations losses.

Manage branch growth through ongoing knowledge and training of products and services offered by the bank and by coaching staff to cross sell bank products and services. Encourage staff referrals for Treasury Management Services, online banking, merchant bank card services and other bank products and services to meet customer needs.

Oversee bank policies and procedures are followed to ensure the safety and security of the office, including but not limited to, following prescribed opening and closing procedures, reviewing and adhering to signing authority limits.

Review and approve large transactions, securing proper authority from senior management for those over individual authorized limits.

Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal laws and regulations affecting the financial services industry as they pertain to this position including but not limited to the following:
Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti‑Money Laundering and Customer Information Program, Customer Privacy requirements, Regulation D (Interest on Deposits), Regulation CC (Expedited Funds Availability Act), Regulation DD (Truth in Savings Act), Regulation E (Electronic Funds Transfers Act), UDAAP, Reg.

GG, SCRA, Cyber‑Security awareness, Right to Financial Privacy Act (State & Federal), Identity Theft requirements, protecting customer Privacy and the Community Reinvestment Act.

Provide additional support to the branch staff as needed, including but not limited to processing teller transactions.

Join regular meetings or training…


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