Public Safety Dispatcher II

Offering Excellent Benefits

• $10,000 Lateral Hiring Incentive
• $5,000 at time of hire and $5,000 upon completion of probation
• $2,488.74 Monthly Benefit Bank for Health Insurance
• 155 Holiday Hours per Fiscal Year (can be converted to pay)
• This position will remain open until filled.

The Chino Police Department is seeking highly motivated individuals to apply for the position of Public Safety Dispatcher II. To qualify for this position, applicants must have one (1) year of current full‑time experience operating a public safety Computer Aided Dispatch (CAD) system, or have been employed as a full‑time, non‑probationary Public Safety Dispatcher with eligibility for re‑hire within the last year (from date of application).

The Police Department's Communications Center is comprised of 17 Public Safety Dispatchers and three (3) Public Safety Dispatch Supervisors. The center is a new state‑of‑the‑art facility which offers standing and sitting workstations with personal comfort systems at each console. There is also an onsite gym available for a small fee payable to the Police Officer's Association.

This position requires a minimum typing speed of 40 net words per minute with fewer than 10 errors. All qualified applicants who are invited to interview will be required to bring a valid typing certificate on the day of their interview. The typing certificate must be from an accredited school or agency and dated within the past 12 months. This also applies to internal applicants not currently working in a job classification that requires typing at 40 net words per minute.

Note:

Typing test results from an online application will not be accepted.

Under general supervision, receives emergency and non‑emergency calls; dispatches Police and emergency units; maintains contact with personnel in the field; operates a variety of transmitting/receiving equipment; performs a variety of general support duties related to dispatch activities; and does related work as assigned.

Public Safety Dispatcher II's are required to be able to dispatch emergency and non‑emergency calls to either Police or emergency services personnel out in the field. Promotion to this level is not automatic and requires an evaluation by management of an incumbent's skill and performance levels. This is a civilian position.

• Receive requests for Police and emergency services over the phone; answer 911 calls; screen incoming calls to determine necessity, priority, and type of response required; monitor other radio frequencies to be aware of incidents elsewhere that may affect operations.
• Dispatch, as necessary, Police and other emergency units in response to calls for service or requests from Officers in the field; use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied law enforcement, hospitals, towing services and utilities, and request mutual assistance when necessary.
• Keep track of Police unit locations and status; maintain constant radio communication with personnel in the field; run warrant checks on subjects, registration checks on vehicles, and property checks; relay information and instructions to personnel in the field.
• Maintain accurate log of incoming service requests and actions taken; prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks.
• Operate a variety of public safety telecommunications equipment; test and inspect equipment as needed.
• Train, supervise, and advise Public Safety Dispatch personnel when providing temporary relief for Public Safety Dispatch Supervisor as assigned.
• Provide temporary and vacation relief for other staff as necessary.
• Work mandatory overtime as assigned.
• Provide general information to the public; as necessary, refer callers to appropriate agencies; calm callers; maintain professionalism in radio transmissions during hectic, tense, and dangerous situations.
• Interact with various federal, state, and local databases to support filed units with investigations.
• Monitor and operate a variety of sensors such…