Public Safety Dispatcher II

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Be advised this recruitment may close at any time without prior notice.

Up to $10,000
$5,000 upon new hire
$5,000 upon successful completion of probation

$6,191.25 - $7,525.42 Monthly

$2,599.32 Monthly Benefit Bank for Health Insurance
155 Holiday Hours per Fiscal Year (can be converted to pay)

The City of Chino Police Department is seeking dedicated, highly motivated, service-oriented individuals with exceptional multitasking, communication, and critical thinking skills to join our team as a Public Safety Dispatcher II. As the first point of contact during emergencies, Public Safety Dispatchers play a vital role in supporting public safety by providing calm, professional, and timely assistance while coordinating emergency response in a fast-paced, high‑pressure environment.

To qualify for this position, applicants must have one (1) year of current full‑time experience operating a public safety computer aided dispatch (CAD) system, or have been employed as a full‑time, non-probationary Public Safety Dispatcher with eligibility for re‑hire within the last year (from date of application).

The Chino Police Department's Police Communications Center is staffed by a collaborative team of dedicated professionals who work in a modern, state‑of‑the‑art facility designed to support employee comfort and performance. Dispatchers benefit from ergonomic sit‑to‑stand workstations with individual comfort systems at each console, as well as access to an onsite fitness center through the Police Officers' Association.

Under general supervision, receives emergency and non-emergency calls; dispatches Police and emergency units; maintains contact with personnel in the field; operates a variety of transmitting/receiving equipment; performs a variety of general support duties related to dispatch activities; and does related work as assigned.

• Receives requests for Police and emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; collects pertinent information to inform and prepare responders; monitors all radio frequencies to be aware of incidents elsewhere that may affect operations.
• Dispatches Police units in response to calls for service or requests from Officers in the field; uses appropriate terminology and cites Code sections by number; calls public and private agencies to request mutual assistance when necessary, including allied law enforcement, hospitals, towing services, and utilities.
• Prioritizes community safety; determines if schools need to be locked down or areas of the City needs closed due to safety concerns.
• Receives mutual aid requests from other emergency service providers such as law enforcement agencies, hospitals, Child Protective Service, and Adult Protective Services; dispatches and prioritizes calls as well as responding units.
• Accurately accounts for Police and emergency units locations and status; maintains constant radio contact with personnel.
• Runs records checks on subjects and vehicles for warrants/wanted information and officer/citizen safety, including researching firearms systems, wanted persons systems, missing persons files, criminal history, and probation/parole status.
• Maintains log of incoming service requests and actions completed; prepares various reports and files.
• Enters, updates,…