Operations Manager

Job Overview:

The Onsite Operations Manager is a key on‑site role responsible for overseeing front‑desk Resident Services operations and comprehensive HOA landscape and common‑area operations. This position directly supervises onsite Resident Services associates while managing all aspects of landscape maintenance, vendor performance, and related operational initiatives.

The Operations Manager supports the General Manager in executing Board‑directed goals, maintaining First Service Residential’s Global Service Standards, and ensuring the community’s operations and grounds are maintained in a safe, attractive, compliant, and fiscally responsible manner.

This role requires a visible, hands‑on leader who balances resident‑facing service excellence with strong operational oversight, vendor management, and attention to detail.

$70-75K/Yr

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Directly supervise, coach, and support two (2) front‑desk Resident Services associates
• Participate in the recruitment, hiring, onboarding, training, and performance evaluation of Resident Services staff
• Prepare, manage, and adjust Resident Services schedules and ensure accurate timekeeping submissions
• Establish and enforce clear service standards, expectations, and accountability for Resident Services operations
• Ensure consistent, professional, and resident‑focused customer service aligned with First Service Residential Global Service Standards
• Serve as an escalation point for resident service concerns as appropriate and assist with timely resolution
• Promote a positive, respectful, and collaborative work environment within the Resident Services team

• Oversee all common‑area landscape maintenance, enhancements, and related operational projects
• Manage landscape vendors, including contract compliance, performance monitoring, and issue resolution
• Conduct regular site walks to identify maintenance needs, safety concerns, and quality issues
• Coordinate landscape repairs, improvements, seasonal programs, and enhancement initiatives
• Support the bidding and proposal review process for landscape and related operational contracts
• Monitor landscape‑related budget line items, track expenses, and report variances to the General Manager
• Ensure landscape standards align with governing documents, Board direction, company standards, and applicable regulations
• Partner with maintenance and management teams to ensure common areas are safe, clean, and well‑maintained

• Act as the primary on‑site liaison for landscape contractors and select operational vendors
• Coordinate project timelines, site access, and communications with vendors and management
• Track work orders, proposals, contracts, and follow‑up items to completion
• Maintain professional, solution‑oriented relationships with all service providers
• Ensure vendors comply with contractual requirements, insurance standards, and community rules

• Support community events requiring operational, facilities, or vendor coordination
• Adjust work schedule as needed to provide on‑site coverage for weekend or after‑hours events
• Coordinate with management, vendors, and staff to ensure events are conducted safely and successfully
• Assist with logistics, setup, and vendor oversight related to community functions

• Prepare operational reports, summaries, and updates as requested by the General Manager
• Track operational activities, vendor performance, and outstanding action items
• Assist with Board and committee agenda items, meeting materials, and presentations related to operations and landscape matters
• Attend committee and Board meetings as required
• Ensure adherence to First…