Account Manager

Job Summary

The Account Manager builds and maintains strong customer relationships to drive sales, ensure customer satisfaction, and identify new business opportunities. This role acts as the main point of contact for customers, using independent judgment to negotiate pricing and terms, and collaborating with internal teams to deliver solutions.

• Develop and foster relationships with new and existing customers (engineers, plant managers, sales, purchasing, marketing).
• Serve as the main contact between Phoenix Mecano and customers.
• Understand customers’ business needs and recommend appropriate products/services.
• Negotiate pricing and terms independently within department guidelines.
• Collaborate with finance and sales management to resolve customer issues (billing, payment, financial terms).
• Coordinate with internal stakeholders (engineering, production, supply chain) to deliver customized solutions.
• Develop strategic business plans with customers and introduce new solutions.
• Meet with customers (in-person or virtual) to discuss products, resolve issues, and ensure satisfaction.
• Generate repeat business and track customer interactions in CRM.
• Review account/market/channel data and develop plans for customer and order acquisition.
• Understand and monitor sales metrics/analytics to ensure account growth.
• Engage with customers through social media (Linked In/Sales Navigator).

• Time Off:
  Annually 9 paid company holidays, 80 hours of paid time off, up to 40 hours of paid sick leave each year.
• Comprehensive Benefits:
  Cigna medical, dental, and vision plans for you and your family.
• Retirement Savings: 401(k) plan with up to 4% company match.
• Health and Financial Wellness: H.S.A, F.S.A, short-term disability, long-term disability, gym discounts, and financial planning/preparation guidance from trusted advisors.
• Norton Lifelock: free employee or family coverage.
• Life and AD&D Coverage:
  Free Life Insurance/AD&D for Employees plus additional voluntary life and accidental death & dismemberment insurance for you and your family.
• Employee Assistance Program:
  Access to free behavioral health services, including counseling and other resources.
• Growth Opportunities:
  Ongoing training and tuition assistance to help you advance your career.

• Strong relationship‑building and communication skills.
• Ability to analyze data, negotiate, and present solutions.
• Professional phone etiquette and customer service.
• Ability to work independently, adapt to change, and resolve issues proactively.
• Experience with ERP and CRM systems (Microsoft Dynamics 365 preferred).
• Manufacturing experience and ability to engage directly in a technical manner.
• Experience with sales automation tools and technologies for data‑driven decision making (CRM Copilot, Teams, forecasting, dashboards, marketing integration).
• Bilingual skills are a plus.

• Bachelor's degree preferred.
• Two to four years of inside sales experience.
• Equivalent combination of education and experience will be considered.

Occasional travel 0‑15%.

Learn more about us at  or on Linked In:
Phoenix Mecano North America.

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