Warranty Officer

WARRANTY SPECIALIST
Location:
Chippenham
Salary: £30,000 Basic Salary
Hours:
Monday to Friday, 9:00am - 5:00pm
Job Type: Full-Time, Permanent

Looking for a role where your warranty experience, attention to detail and customer service skills are valued?
If you're an experienced Warranty Specialist / Warranty Administrator looking for your next opportunity, this is an excellent chance to join a professional team in Chippenham. You'll play a key role in managing warranty claims from initial submission through to resolution, ensuring claims are processed accurately and efficiently while maintaining excellent communication with customers and service partners.

WHAT'S IN IT FOR YOU?
£30,000 Basic Salary
Monday to Friday, 9:00am - 5:00pm
No Weekend Working
Training & Career Development Opportunities
Pension Scheme
Statutory Benefits
Full-Time, Permanent Position

THE ROLE
As a Warranty Specialist, you'll manage warranty claims, repairs and customer communications, ensuring cases are handled accurately and within the required timescales.

Key responsibilities include:

Reviewing and processing warranty claims and supporting documentation
Ensuring claims are accurate and processed efficiently
Coordinating repairs, replacements and returns with service centres and vendors
Communicating with customers regarding claim progress and resolutions
Investigating recurring warranty issues and identifying potential corrective actions
Maintaining accurate warranty databases and records
Producing and maintaining warranty reports
Ensuring relevant compliance records are kept up to date
Managing multiple warranty cases simultaneously

ABOUT YOU
We're keen to hear from candidates who can demonstrate:
Previous experience in warranty administration, warranty claims or claims handling is preferred
Ideally 1-3 years' relevant experience
Strong customer service and communication skills
Excellent attention to detail
Strong administration and record-keeping abilities
Basic technical aptitude relevant to the product line
Ability to manage multiple cases and prioritise workload effectively
Professional and organised approach to problem solving

DESIRABLE EXPERIENCE
Experience using warranty management systems or CRM platforms
Understanding of RMA processes
Knowledge of Service Level Agreements (SLAs)
Understanding of parts logistics and repair processes

APPLY TODAY
This is an excellent opportunity for an experienced Warranty Specialist, Warranty Administrator or Claims Administrator looking for a stable Monday to Friday position with training and long-term career development in Chippenham.
If you have warranty or claims experience and are looking for your next opportunity, we'd love to hear from you.

Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Warranty Specialist opportunity quoting job reference 54511