Mortgage Broking Administrator

Mortgage Administrator Mortgage Administrator Coordinator Mortgage Case Administrator

Chippenham 27,562 per annum + Bonus Full-Time Monday-Friday Permanent Hybrid - 3 Days Office / 2 Days Home After Probation

Acorn by Synergie is recruiting for a Mortgage Administrator Coordinator to join a leading specialist mortgage brokerage based in Chippenham.

This is an excellent opportunity for an experienced Mortgage Administrator, Mortgage Case Administrator, Financial Services Administrator or Mortgage Support Coordinator to join a growing and award-winning business that has been supporting property investors for over 20 years.

Working closely with a team of specialist Mortgage Brokers, you'll provide high-level administrative support, manage mortgage applications from submission through to completion, and deliver exceptional customer service throughout the mortgage process.

• 27,562 per annum, plus bonus.
• Monday to Thursday, 9am-5:30pm.
• Friday, 9am-5pm.
• Hybrid working after successful completion of a six-month probation, with 3 days office-based and 2 days from home.
• Free on-site parking.
• Competitive annual leave allowance plus bank and religious holidays.
• Pension scheme.
• Ongoing career development opportunities.
• Friendly and vibrant company culture.

• Provide proactive administrative support to a team of specialist Mortgage Brokers.
• Manage mortgage applications from submission through to completion.
• Liaise with lenders, solicitors, surveyors, estate agents and customers to progress cases.
• Enter and maintain confidential client information accurately within specialist mortgage CRM systems.
• Ensure all records are accurate, up to date and compliant.
• Handle incoming telephone calls and email enquiries professionally.
• Draft professional correspondence, letters and documentation using Microsoft Office.
• Welcome office visitors and assist with general office administration.
• Maintain office supplies and place orders when required.
• Liaise with the management team regarding case progression and operational updates.

• Previous administrative experience is essential.
• Experience with in mortgages, financial services, banking or the property sector is highly desirable.
• Excellent verbal and written communication skills.
• Strong organisational and time management skills with the ability to prioritise a busy workload.
• High level of accuracy and attention to detail when processing confidential financial information.
• Professional and discreet approach to handling sensitive information.
• Proficient in Microsoft Word, Excel and Outlook.
• Experience using mortgage CRM or financial services systems is advantageous.