Customer Service Executive

Location: Chippenham

Salary: £25,000 – £27,000 DOE

Contract Type: Permanent, Full-Time

Working Arrangement: Office-based

This is an exciting opportunity to join a well-established and growing organisation within the footwear industry. Known for delivering high-quality products and exceptional customer service, the company is committed to innovation, sustainability, and continuous improvement. Due to ongoing growth and a strong reputation in the market, they are looking to expand their customer service team.

As a key member of the team, you will play a vital role in ensuring customers receive outstanding service and support. Your responsibilities will include:

• Providing professional, accurate, and timely assistance to customers via phone and email.
• Managing orders and returns efficiently, ensuring compliance with SLAs.
• Keeping customers informed on stock availability, pricing, and delivery schedules.
• Processing special orders (including Amazon) and coordinating shipping documentation.
• Handling payments and resolving account queries.
• Collaborating with sales representatives to prepare stock reports and update pricing.
• Identifying opportunities to upsell or cross-sell products to meet customer needs.
• Supporting customer experience improvements through feedback and NPS initiatives.
• Maintaining sustainability-related data within company systems.

To succeed in this role, you will bring:

• A friendly, customer-first attitude with excellent communication skills.
• Strong organisational skills and attention to detail, with the ability to manage multiple tasks.
• Previous experience in customer service, order processing, or B2B sales support.
• Confidence using CRM or ERP systems (EDI experience is advantageous).

• 33 days paid holiday (including bank holidays and end-of-year closure).
• Your birthday off.
• Company-wide bonus scheme.
• Employee Assistance Programme.
• Employer pension contribution (3% with Aegon).
• Regular reward and recognition initiatives.
• Genuine opportunities for career growth within a stable and successful business.

If you are interested in the role, please send an application detailing proof of the above or contact Amy Burton in our office.