Customer Care Coordinator

Role Details

• Role:
  Customer Care Coordinator (part-time)
• Working arrangements:
  Monday or Tuesday (flexible) and Thursday and Friday (fixed)
• About us:
  
  We are a privately owned, multi-award-winning regional house builder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
• Office location:
  Chippenham, Wiltshire
• Department:
  Customer Care
• Reporting to:
  Customer Care Manager

We are a privately owned, multi-award-winning regional house builder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire

To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.

• Opportunity to work for an innovation and multiple award-winning regional house builder
• A friendly and relaxed work environment
• A growing regional house builder offering job security and career progression
• To work for a quality led and customer focussed house builder
• Vibrant office culture and working environment

• Handle incoming Customer calls
• Logging and allocation of reported defects on in house software
• Progress valid defects with staff and the supply chain
• Work within agreed SLAs, which vary from contract to contract
• Develop working relationship with key contacts at Housing Associations and Subcontractors
• Positive communication with Customers via email and telephone
• Handle complaints in a sensitive and consistent manner
• Work within Industry guidelines, compliance and standard industry practice

• Exceptional customer service skills A natural problem solver, with an agile and pragmatic approach to resolving issues
• Proven customer experience with specific focus on resolution management
• Previous construction industry/sector knowledge is desirable
• Excellent written skills
• Ability to manage complex situations calmly and effectively
• Ability to work independently and deliver results to meet deadlines
• Adaptability
• Ability to work as part of a team and assist in other elements where needed
• Ability to work independently, managing priorities to deliver results to according to deadlines
• Strong organisation and time management skills
• Able to exercise discretion and professional judgement when handling confidential and sensitive information

• Competitive base salary, annual bonus, 25 days holiday plus bank holidays, company pension scheme, private healthcare and choice of company benefits