Customer-Facing Service Advisor Training
Job in
Chippenham, Wiltshire, SN15, England, UK
Listed on 2026-10-12
Listing for:
Octane Recruitment Limited
Full Time, Apprenticeship/Internship
position Listed on 2026-10-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Technical Support
Job Description & How to Apply Below
Service Advisor role for a busy dealership, working within a fast-paced aftersales department and acting as a key point of contact between customers and the workshop. Great salary, benefits, bonus opportunities and ongoing manufacturer-led training available.
Must have the right to work in the UK and a full UK driving licence.
Location:
Chippenham
Salary:
Up to £32,000 basic + bonus OTE £40,000
Job type:
Permanent / full-time role
Working Hours:
Monday to Friday, 8am - 6pm, Saturday mornings on a rota
Job Reference: 31610
Service Advisor Benefits:- 30 days annual leave including bank holidays, increasing with length of service
- Additional day off to celebrate your birthday
- Contributory pension scheme and life assurance
- 24/7 Employee Assistance Programme for confidential support
- Employee discounts on vehicles, MOTs, parts and servicing
- Manufacturer-accredited training and clear career progression opportunities
- Ongoing support, coaching and development within a family-run business
- Previous experience as a Service Advisor within a main dealership is preferred
- Strong customer service skills with the ability to build rapport and manage customer expectations professionally
- Excellent administration, communication and interpersonal skills
- Good organisational skills and attention to detail when managing bookings, workshop schedules and customer updates
- Knowledge of systems such as Kerridge, RTC or eDynamix would be advantageous
- Act as the main point of contact for customers during their service or repair visit.
- Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support.
- Liaise with workshop and other departments to provide accurate and competitive quotes for required work.
- Check vehicles in and hand them back to customers, ensuring all details are correctly recorded and explained.
- Identify and upsell additional work where appropriate, documenting all findings accurately.
- Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction.
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