Customer Service Coordinator

Working arrangements: Part-time and flexible and hybrid working arrangements on offer

About us: We are a privately owned, multi-award-winning regional house builder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire

Department: Customer Care

Reporting to: Customer Care Manager

We are a privately owned, multi-award-winning regional house builder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire

To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.

• Opportunity to work for an innovation and multiple award-winning regional house builder
• A friendly and relaxed work environment
• A growing regional house builder offering job security and career progression
• To work for a quality led and customer focussed house builder
• Vibrant office culture and working environment

• Handle incoming Customer calls
• Logging and allocation of reported defects on in house software
• Progress valid defects with staff and the supply chain
• Work within agreed SLAs, which vary from contract to contract
• Develop working relationship with key contacts at Housing Associations and Subcontractors
• Positive communication with Customers via email and telephone
• Handle complaints in a sensitive and consistent manner
• Work within Industry guidelines, compliance and standard industry practice

• A natural problem solver, with an agile and pragmatic approach to resolving issues
• Previous construction industry/sector knowledge is desirable
• Ability to manage complex situations calmly and effectively
• Proven customer experience with specific focus on resolution management
• Ability to work independently and deliver results to meet deadlines
• Ability to work as part of a team and assist in other elements where needed
• Ability to work independently, managing priorities to deliver results to according to deadlines
• Strong organisation and time management skills
• Able to exercise discretion and professional judgement when handling confidential and sensitive information
• Strong attention to detail and quality of work

• Annual bonus
• Company pension scheme
• Choice of company benefits

Crest Recruitment has been exclusively retained by Backhouse Housing to manage this appointment. Any unsolicited CVs submitted directly to Backhouse Housing or its employees in relation to this vacancy will be forwarded to Crest Recruitment and treated in accordance with our agreed recruitment terms.