Processing Officer

Job Description

Salary: £25,989 - £26,824 per annum

Hours per week: 37 hours

Interview date: Week commencing Monday 3 August 2026

Join Wiltshire Council as a Processing Officer and make a difference using your meticulous and investigative skills. Processing Officers serve as the first point of contact for Wiltshire Council Parking Services, handling telephone, email and face‑to‑face enquiries. They provide guidance and assistance to resolve issues, ensuring that all matters are processed accurately and in accordance with legal and policy frameworks.

The team manages a variety of tasks, including issuing permits, responding to challenges against Penalty Charge Notices, and addressing general parking‑related enquiries. The postholder will be required to use strong analytical and communication skills, alongside excellent attention to detail, to ensure complex information is delivered accurately and concisely.

As the first point of contact, you will take responsibility for enquiries and provide guidance on matters relating to parking, permits and restrictions. In this role, you will have the opportunity to collaborate with internal departments and external partners, such as the Police and the NHS, to deliver high‑quality, compliant services.

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community‑based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Joanne Pattison, Parking Services Manager, Joan, or call .

Matthew Sheppard, Parking Appeals Supervisor, matth, or call .

Disability Confident Employer

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.