Operational Team Lead - Part-time

Operational Team Lead - Part-time, Permanent

Are you seeking an exciting new job opportunity to make a difference? This vacancy could represent a significant step in your professional development.

We are happy to share our latest opening for an Operational Team Lead to join our dynamic Urgent Care Team. This is a permanent, part-time position, and we are looking for someone ready to make a substantial impact.

As a Team Lead you will work closely with the Assistant Operations Manager to make a difference and support all members of the Urgent Care Team in delivering high quality 24/7 service to our patients and service users.

You will play an advisory role in the recruitment, induction, training and provide proactive on‑going support to the team. You will ensure that agreed working practices are adhered to consistently across the team and, where appropriate, be responsible for keeping them updated on relevant operational and organisational developments.

You will be calm and focused, have very good communication skills, be able to work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders. You will also be required to follow instructions, procedures, and protocols to contribute to the efficient and effective operation of our service.

Please be aware that this role is part‑time, requiring a blend of weekend work and overnight shifts, within an operational four‑week rolling rota.

We are happy to share the available rota pattern upon receipt of the formal application.

The Operational Team Lead will be able to prioritise workloads and meet deadlines whilst working to the highest standards. As our operation runs around the clock, 365 days of the year, you will need to bring a flexible approach to working hours.

Day to day, your duties will include but not be limited to:

• Supporting and supervising all members of the Urgent Care team in delivering a high‑quality service.
• Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients.
• Liaising with allied health and social care agencies to facilitate the patient/client journey through the Health Hero Integrated Care service or direction to appropriate alternative service.

• Supervising the operational teams and acting as the first point of reference to resolve issues that may occur during the shift.
• Coordinating the resources available on shift to ensure a consistent and high level of service is maintained.

The ideal candidate will be able to:

• Work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders in achieving the appropriate outcome.
• Remain calm and focused on service delivery at all times, especially during unpredictable workloads.
• Maintain a good working knowledge of key Health Hero Integrated Care policies and procedures relating specifically to the service ensuring the team adhere to procedures.

• Communicate with all stakeholders confidently, knowledgeably and courteously at all times.

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

Medvivo became part of the Health Hero, group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, Health Hero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long‑term health management.

We’re proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Committed to achieving excellence in the delivery of person‑centred care, we invest in people, resources and technology to continuously improve the…