Diabetes Healthcare Assistant

Diabetes Healthcare Assistant - Specialist Diabetes Service An exciting opportunity has arisen for a Diabetes Healthcare Assistant to join our Specialist Diabetes Team based in Devizes.

Working under the supervision of Diabetes Specialist Nurses and alongside Specialist Dietitians, you will support patients with diabetes across community, hospital and domiciliary settings.

Responsibilities include supporting diabetes clinics, assisting patients with diabetes technology, helping ensure completion of key diabetes care processes, and delivering structured diabetes education programmes.

Full training and accreditation support for delivering Xpert courses will be provided.

We are looking for an enthusiastic individual with strong communication skills, confidence using IT and technology, and the ability to work independently whilst travelling across the locality as required.

This is a varied and rewarding role that requires a flexible approach to working.

The successful candidate will support patients through a combination of clinic-based appointments, home visits and community-based activities across North West Wiltshire, helping patients to develop the skills and confidence needed to manage their diabetes effectively.

Base:
Flexible base across Chippenham Community Hospital, Savernake Hospital, or Malmesbury Health Centre

Hours:

22.5 hours per week

• A salary of £25,500 - £27,098 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise

• Support the delivery of specialist diabetes services across community, domiciliary and hospital settings.
• Educate and train patients in the use of glucose monitoring systems, mobile applications and digital healthcare technology.
• Manage a delegated caseload, prioritising referrals for diabetes education and technical support.
• Deliver accredited Xpert structured education programmes for people living with Type 2 diabetes.
• Undertake delegated clinical duties under the supervision of Diabetes Specialist Nurses.
• Provide technical support for glucose monitoring devices, sensor insertion and data downloading.
• Maintain accurate clinical documentation and patient records in accordance with organisational policies.
• Participate in MDT working and contribute to high‑quality, patient‑centred diabetes care.

This role requires a motivated individual who can combine excellent patient care with strong digital and communication skills. You will be comfortable supporting patients to use healthcare technology while working closely with specialist clinicians to achieve positive outcomes.

• NVQ Level 3 or equivalent qualification.
• GCSE English Grade A-C (or equivalent).
• Ability and willingness to undertake additional training relevant to the role.
• Previous Healthcare Assistant experience.
• Experience working within a nursing or healthcare environment.
• Experience using computers, mobile phones, apps and email confidently.
• Strong understanding of IT systems and the ability to learn new…