Projects and Infrastructure Engineer

As a Projects and Infrastructure Engineer, you will be responsible for the successful delivery of revenue-generating technical projects, assisting with 3rd line service desk escalations, and supporting the commercial team with presales opportunities to win new business. Operating within a dynamic, fast-paced environment, you will also lead and contribute to continuous improvement and lessons-learned initiatives, helping to enhance delivery standards and drive operational effectiveness.

You will work closely with service delivery, project management, account management, and technical teams to foster positive experiences for our clients.

At Mintivo, delivering exceptional service to our customers lies at the heart of everything we do. We pride ourselves on understanding individual needs and ensuring our solutions not only meet, but exceed expectations, and encourage lasting partnerships built on trust and reliability. By consistently prioritising customer satisfaction, we create an environment where feedback is valued and perpetual improvement is encouraged.

Mintivo is a Managed IT Services and Consultancy provider based in Lacock, Wiltshire.

We help organisations get more from technology through managed IT services, cyber security, cloud solutions, connectivity and consultancy. We believe in long-term relationships, exceptional customer service and creating opportunities for our people to grow.

People & Culture is the heartbeat of Mintivo. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture.

We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work.

#Team Mintivo isn't just a cliched hashtag made up for social media - it's a true reflection of what it's like to work for us.

• Salary - up to £36,000, plus bonus scheme
• Unlimited holiday
• Private Healthcare
• Pension scheme
• Enrolment into the Mintivo Academy, aimed on your training and development needs with time available to complete during working hours
• Access to online courses, work related plus more, all at your fingertips
• Staff and Customer referral scheme
• Great working atmosphere and balanced work environment - we are high performance and we take good care of each other
• Employee socials and events run by our Social Committee
• On site lounge area and Minchester bar
• Monthly Padel
• Up to 50% off gym memberships
• Discounts scheme
• And of course, you get to work for a fast-growing, modern, market leader like us!

• Support for 3rdline tickets for the service desk and escalations from 2nd line when required
• Complete project tickets as scheduled by the Project Manager to ensure projects are delivered to a high quality and on schedule.
• Act as the technical lead and owner for projects, working alongside the Project Manager
• Coach first line and second line members of the service desk team, to promote understanding and foster cohesion between service and projects
• Lead and own escalations when needed
• Support with presales requests from the commercial team, adhering to set OLAs.
• Attend a monthly Lessons Learned and Technical Steering Group sessions, providing feedback on closed projects and insights on new technologies
• Support and lead internal improvement initiatives as agreed within the Technical Steering Group

• At least 3 years’ experience progressing through a service desk
• Microsoft Azure (Migration, Deployment and Management of services)
• Microsoft 365 including Modern Endpoint Management and…