Funeral Service Specialist

Position: Funeral Service Specialist

Location: F.W Jones & Sons Funeral Director, Chippenham

Job Type: 38.33 Hours per week

Salary: £26,708.34 per annum

We’re looking for an empathetic and well‑organised individual to join our team at F.W Jones & Sons as a Funeral Service Specialist. Based at our Chippenham branch, you’ll take pride in the day‑to‑day running of the funeral home, supporting families, maintaining high standards, and building trusted relationships within the local community. You will also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.

Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You’re often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.

This role calls for empathy, confidence, and attention to detail. It’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.

• Support families with empathy, professionalism, and attention to detail.
• Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products.
• Oversee day‑to‑day branch operations, including administration and presentation.
• Liaise with suppliers such as ministers, celebrants, and florists.
• Lead chapel visits, as required, supporting the families with their requests.
• Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
• Represent the branch in the local community and contribute to outreach.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.
• Uphold Dignity’s standards of professionalism, care, and service.

We’re looking for someone with/is:

• Compassion, calmness, and empathy in emotionally sensitive situations.
• Experience in customer service, care, or admin (beneficial - complete training is provided).
• Communication, organisation, and administrative skills - confident with legal paperwork.
• Confident working independently, with branch‑level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willingness to work flexibly (including weekends/on‑call if needed).
• A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important.

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge
  - Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward
  - Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.
• Planning for your future - 4% matched pension to help you build long‑term financial security.
• Peace of mind
  - Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks
  - Access to My Staff Shop , our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it
  - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us
  - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier
  - Free on‑site parking available at most of our locations.

Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. Wherever you join us, whether that’s in one of our funeral homes, at a CMG site, or in one of our head office teams, your apprenticeship is part of that purpose from day one.

An apprenticeship with Dignity means real, hands‑on experience alongside structured…