Guest Service Agent - Soho Farmhouse

The Role

At Soho House, a Guest Service Agent will support with communicating with guests any questions or queries, travel arrangements, booking reservations for the hotel and other outlets arriving by telephone, email or through a central reservation system.

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic:
  Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events:
  From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Processes reservations for other outlets such as spa and restaurant, the sales office, other hotel departments, and travel agents.
• Assists in answering any member or guest queries via telephone or email.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Communicates reservation information and all special requests to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows and communicates information to guests.
• Prepares expected arrival list for front office use.
• Updates member and guests’ profiles. .
• Willing to undertake any reasonable request made by management in any other areas of the house
• Uphold discretion and professionalism, especially when serving VIPs and PWKs.

A successful Guest Service Agent for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Minimum of 1+ year experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously