Care Navigator

Chipping Norton Health Centre has a long and proud history of providing high-quality,patient-centred care to our community. We are based in a modern, purpose-built building, which we moved into in 2015, complete with an on-site dispensary and excellent facilities.

The role advertised is for a Care Navigator to join our existing team of 12. The role is around 30 hours per week and involves shift patterns between the hours of 07:45 and 18:30 Monday - Friday.

• Handle inbound and outbound calls courteously, efficiently and effectively.
• Handle inbound Triage requests inline with protocol.
• SUPPORT the Total Triage clinical Team.
• WELCOME patients and visitors to the Health Centre.
• SUPPORT the wider health centre team, including clinicians and admin staff to ensure first class service.
• COMMUNICATE with health care professionals, patients and non-clinical colleagues to ensure the smooth running of the health centre.

Chipping Norton Health Centre isa modern, purpose-built GP practice in the Cotswolds serving approximately 16,000 patients, formed from a 2015 merger of local surgeries. It offers comprehensive primary care, including a dispensary for rural patients, with a large, multidisciplinary team comprising GPs, nurses, and allied health professionals focused on patient-centered care.

Key Responsibilities

• Patient Navigation:
  
  Greeting patients and managing reception.
• Administrative Support:
  
  Processing online requests (Total Triage), managing appointment systems, inputting data into patient records and handling patient queries.
• Communication:
  
  Acting as the first point of contact for patients, dealing with queries, and facilitating communication between patients and clinical staff.
• Support Services:
  
  Assisting with medical administration
• Clinical Support:
  Working closely with and supporting the clinical team.

• Excellent verbal and written skills for navigating patients to appropriate services.
• Interpersonal
  
  Skills:
  
  Empathetic, calm, and able to handle stressful or distressing situations.
• Administrative Ability:
  Accurate data entry and computer skills (MS Office/systems).
• Problem-Solving:
  Ability to interpret patient needs and find solutions.
• Flexibility:
  Adaptable to changing needs and working as part of a multi-disciplinary team.
• Previous experience within a health care based service is desirable.
• Experience of working within a fast paced, changeable environment would be beneficial.
• Previous experience working with EMIS is also desirable.

• Experience in a customer-facing role or administrative environment.
• Desirable:
  Prior experience in a GP practice, NHS, or health/social care setting.
• Qualifications:
  
  Good general education (GCSEs, NVQ Level 2 or 3 in Customer Service or Health and Social Care).
• Experience of working within a fast paced, changeable environment
• Prior experience in a GP practice, NHS, or health/social care setting.
• Previous experience working with EMIS

• Experience with IT
• Experience in a customer/patient facing role.
• Experience working in a GP practice
• Experience working with EMIS

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.