IT Service Desk Student Placement

Company

ALPINE RACING LIMITED

Job Description

Duration:1 year

Start Date:

July 2027

Location:

Enstone

About Us

We are a high-performance Formula One Team driven by innovation, precision, and passion. Our IT team plays a critical role in ensuring that colleagues across the business have access to reliable technology and support services that enable them to perform at their best. From supporting trackside operations tomaintainingfactory-based systems, our Service Desk team is at the forefront of delivering excellent IT support in a fast-paced, high-performance environment.

As an IT Service Desk Student Placement,you'llgain hands-on experience supporting a wide range of users, technologies, and business-critical systems. This is a unique opportunity to develop your technical and customer service skills while contributing to the success of a Formula One team.

The Role

During your placement, you will provide first-line IT support to users across the business, helping to resolve technical issues and ensuring a high standard of customer service. Working alongside experienced IT professionals,you'llgain exposure to a broad range of technologies, systems, and support processes while developing practical troubleshooting and problem-solving skills.

You'llsupport the day-to-day operation of the Service Desk,assisting with incident management, service requests, device deployment, and continuous improvement initiatives that enhance the user experience.

Key Responsibilities

• Provide first-line support for hardware, software, and IT service-related incidents and requests

• Log, categorise, prioritise, and track support tickets through to resolution

• Troubleshoot issues relating to desktops, laptops, mobile devices, printers, and business applications

• Escalate complex issues to specialist IT teams where required

• Assist with the setup, deployment, configuration, and maintenance of end-user devices

• Support user account administration, including onboarding, offboarding, and access management activities

• Maintainaccuratedocumentation of incidents, resolutions, and IT procedures

• Assist with hardware asset management and inventory control

• Support meeting room technology and audiovisual equipment across the site

• Contribute to continuous improvement initiatives that enhance IT services and user satisfaction

Who We’re Looking For

• Currently studying a degree in Information Technology, Computer Science, Computing, Cyber Security, Software Engineering, or a related discipline, and seeking an industry placement during your penultimate year of university

• Strong interest in IT support, customer service, and technology

• Basic understanding of Windows operating systems, Microsoft 365, networking, and computer hardware

• Excellent problem-solving skills and a methodical approach to troubleshooting technical issues

• Strong communication skills with the ability to explain technical concepts to non-technical users

• A customer-focused mindset with a passion for delivering excellent service

• Strong organisational skills and attention to detail

• Ability to prioritise tasks and work effectively in a fast-paced environment

• Proactive, adaptable, and eager to learnnew technologies

• You must have the right to work in the UK, as we cannot provide sponsorship for this role

• You must be available to attend onsite interviews

What We Offer in Return

At Alpine Formula One Team, youwon’tjust contribute;you’llmake a direct impact on race car performance at the pinnacle of motor sport. Working alongside some of the most talented individuals in the industry,you’llhelp shape innovation on a global stage.

Our purpose-built facilities in Enstone provide the perfect environment to thrive. We offer a competitive salary, private medical healthcare, full access to our free on-site gym,afully catered…