Head of Membership

The Mill is The Bamford Collection's first full-service hotel - a design-led retreat set in the Cotswolds opening in Spring 2028. Defined by understated elegance, considered craftsmanship and a strong sense of place, comprising of ten individually designed thatched cottages, a members' club, restaurant, bar, private dining room, wild swimming lake and spa, it brings together everything the Collection stands for: quality, craft, sustainability and authenticity.

We are looking for an exceptional Head of Membership to shape and lead the membership vision, community and cultural experiences at The Mill at Kingham.

This is a rare opportunity to build an entirely new membership proposition from the ground up, ahead of our 2028 opening. From defining the membership strategy and benefits to attracting founding members and curating a distinctive programme of cultural, social and wellness experiences, you will play a pivotal role in bringing this exciting new destination to life.

With a focus on membership growth, engagement, retention and commercial performance, you will create more than a membership offering you will build a connected, like-minded community with a genuine sense of belonging.

We are looking for a commercially astute and highly connected individual with a passion for people, culture, wellness and exceptional experiences. Someone who combines strategic thinking with creativity, understands what makes a community thrive and has the vision to create a membership proposition that feels distinctive, relevant and truly special.

This is an opportunity to leave your mark from the very beginning, shaping the identity, culture and future of membership at The Mill at Kingham.

Based at the Daylesford Farm office until the opening of the Mill.

• Build the membership proposition from the ground up, including positioning, pricing, benefits and commercial strategy.
• Develop and grow the founding member community ahead of launch.
• Establish and lead a Founding Members' Committee.
• Select and implement the membership and CRM systems and supporting processes.
• Create a distinctive programme of cultural, social, wellness and lifestyle experiences.
• Build a strong network of partners, hosts, creatives and brands.
• Recruit and lead the membership and events team as the club develops.
• Own membership revenue, performance and growth, representing membership within the wider hotel project.

• A must: 5 + years’ experience in membership, hospitality, luxury lifestyle, wellness, private members’ clubs or a similar premium environment.
• A well-established network and natural ability to build and nurture communities.
• A strong track record of growing and retaining membership communities.
• Commercial confidence, with experience owning revenue targets and budgets.
• A natural ability to build relationships and communities, alongside an established network of contacts.
• Experience creating events, cultural programmes or member experiences that drive engagement.
• Experience launching a membership proposition, CRM or membership platform would be highly desirable.
• Strong leadership and stakeholder management skills.
• Excellent organisation and the ability to balance an established operation with a new-build project.
• Energy, warmth and a genuine passion for people, culture, wellness and hospitality.
• A strong understanding of and alignment with the Bamford ethos and values.
• Most importantly, you will be someone who loves bringing people together confident, curious, commercially minded and excited by the opportunity to shape two very different membership communities.

• Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of…