IT & Systems Support Engineer

IT & Systems Support Engineer

Position type:
Full‑time, permanent.

Location:

Aberdeen, Glasgow or Edinburgh, United Kingdom.

We are seeking an IT & Systems Support Engineer to join our team of engineers, operations staff, project managers and compliance specialists. The role involves providing first‑line support to clients across the public and private sectors.

• Act as the first point of contact for IT support issues, escalating where necessary.
• Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems.
• Provide support remotely, over the phone, and in person when required.
• Assist in maintaining and updating IT documentation, asset records, and support procedures.
• Help achieve company wide ISO 27001 accreditation.
• Manage user accounts and permissions in Active Directory, Exchange Online, Azure and other systems.

• Proven experience in an IT Support or similar technical support role.
• Strong knowledge of Windows 11 and Microsoft Office 365.
• Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP).
• Good understanding of IT hardware, peripherals, and mobile devices.
• Excellent troubleshooting and problem‑solving skills.
• Strong customer service and communication skills.
• Ability to work independently and manage workload effectively.
• Full UK driving licence.

• Salary depending on experience.
• Company pension.
• Life assurance.

We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.