Case Administrator

Case Administrator (Probation Service) – Chorley

Full‑time temporary contract (6 months, with possible extension). £12.71 per hour, Monday to Friday, 37 hours per week.

Our client, a reputable organisation supporting the Probation Service, is hiring a dedicated Case Administrator to join their team in Chorley. This role involves supporting community safety and offender management through effective administration and support.

• Setting up and maintaining accurate offender and victim information on approved databases.
• Managing referrals and fostering relationships between offender management, victims, service providers, and external agencies to promote positive outcomes and reduce reoffending.
• Preparing, maintaining, and collating case records, files, and management information in line with standards.
• Handling communications via telephone, email, and paper, ensuring timely and appropriate responses.
• Providing cover for reception and telephone enquiries, delivering excellent customer service.
• Acting as a single point of contact within the team for specific areas of work.
• Dealing professionally and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when needed.
• Making practical arrangements such as appointments and directions for Sentence Plan implementation.
• Performing other administrative duties as required.

• Strong administrative skills with proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to handle sensitive information with discretion and professionalism.
• Resilience and empathy when engaging with service users in challenging situations.
• Organisational skills to manage multiple priorities effectively.

• This role requires HMPPS vetting, which may take approximately six weeks. Successful candidates will need to wait for clearance before starting.
• A thorough background check, including DBS, reference, and address verification, will be conducted.

Brook Street is proud to support the Armed Forces Covenant and guarantees interview to veterans, spouses, or partners of military personnel who meet all essential criteria. We are also a Disability Confident Leader and hold Gold Award status from the Defence Employer Recognition Scheme. We commit to engaging with candidates with disabilities and veterans to offer a fair and inclusive recruitment process.