Associate Client Operations Administration

Associate Client Operations Administration Job Description

Department
:
Industry Operations

Reports To
:
Team Manager

Work Location: Chorley - Hybrid

Hours of Work: 37.5

Position Type: Full-Time

Rate Type
:
Salary

Grade: 2

We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. During your initial training period the need to be in the office with other team members will be essential.

While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.

• Perform general administrative duties and support operational processes.
• Manage client registrations and supplier changes in line with industry regulations.
• Communicate professionally with clients, third parties, and internal teams.
• Provide exceptional customer service and build strong client relationships.
• Analyse data to support decision‑making and resolve operational exceptions.
• Maintain accurate records and ensure quality control across tasks.
• Support stakeholder management and handle administrative coordination.

You are a proactive and personable individual who thrives in both team and independent settings. You bring:

• Strong administrative and organisational skills.
• Excellent written and verbal communication.
• Analytical thinking and problem‑solving abilities.
• High attention to detail and accuracy.
• A customer‑focused mindset with empathy and professionalism.
• Proficiency in Microsoft Office and data analysis tools.
• A willingness to learn and grow within the energy sector.

We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

• Good problem‑solving techniques
• Good interpersonal skills
• Excellent written and verbal communication skills
• Excellent interpersonal and team working capabilities
• Excellent attention to detail
• Willingness to learn
• Able to work as part of a team or individually
• GCSE Math’s grade C, 4 or equivalent
• GCSE English grade C, 4 or equivalent

• Able to demonstrate self‑motivation and initiative
• Able to project a professional image
• Able to work effectively under pressure
• Able to focus on both detail and accuracy

• Excellence
  : be accountable to deliver our best
• Passion: show how much we care each day
• Integrity: do the right thing when no one is looking
• Collaboration: work together to succeed together

• Follow IMS Policies
• Reporting of Incidents
• ISO Responsibilities
• ISO Staff Awareness

* For more information on how we process your information please see our privacy notice which can be found on our website *