In House Engineering Quality & Continuous Improvement Lead & Service Engineer

Job Description Summary

Who We Are & What We Do

We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life-changing innovation.

With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high‑quality products and tailored solutions that our customers trust.

Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single‑site trials to complex, multi‑country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place.

How will you make an impact & Requirement

As the IHE (In‑House Engineering) ISO 9001 Quality Management Systems (QMS) / Continuous Improvement Lead & Service Engineer, you will play a dual role combining hands‑on technical service expertise with ownership of QMS & continuous improvement initiatives across the In‑House Engineering (IHE) function.

You will ensure the reliability, compliance, and performance of clinical trial equipment while driving the enhancement of processes, documentation, and operational excellence through ISO 9001 QMS and Resonant Business System (RBS) methodologies. Your work will directly support patient safety, data integrity, and high‑quality service delivery across global clinical studies.

Key Responsibilities

• Perform installation, commissioning, calibration, preventative maintenance, troubleshooting, and repair of clinical trial equipment

• Support a wide range of devices including infusion systems, laboratory equipment, refrigeration units, diagnostic systems, and patient monitoring devices

• Deliver advanced technical support and resolve complex issues to minimise downtime and ensure operational continuity

• Maintain accurate service records and ensure all work meets regulatory and manufacturer standards

• Lead and manage IHE ISO 9001 IHE QMS activities aligned to ISO 9001, including SOPs, Work Instructions (WIs), and Process Flows (PFs)

• Own and maintain engineering training records and ensure compliance with QMS requirements

• Support internal audits, documentation reviews, and continuous compliance improvements

• Manage Non‑Conforming Products (NCP) and Discrepant Material Reporting (DMR) processes

• Propose and implement improvements to departmental procedures and service standards

• Ensure all engineering documentation is accurate, complete, and audit‑ready

• Lead and support continuous improvement initiatives through Lean / Kaizen principles

• Drive waste reduction, process optimisation, and efficiency improvements across IHE operations

• Promote and maintain 6S standards across workshops and engineering environments

• Support global RBS initiatives in collaboration with the GSM and wider business

• Support day‑to‑day workshop activities, including workflow coordination and shared mailbox management

• Lead or facilitate daily stand‑ups and contribute to OTIF and performance KPI delivery

• Provide technical input into sourcing, product lifecycle management, and equipment evaluation

• Coordinate external vendors and subcontractors where required

• Support onboarding, training, and development of engineers, trainees, and apprentices

• Build and maintain strong relationships with internal teams, suppliers, and customers

• Communicate technical and operational updates clearly, including complex or sensitive information

• Support cross‑functional collaboration across Operations, QA, Sales, and Supply Chain

• Deliver a high standard of customer service and represent Resonant’s values in all interactions

We’re looking for a technically strong and process‑driven engineering professional who combines…