Customer Services Apprentice

Job Details

• Role:
  Customer Service Apprentice (Direct & Ancillary)
• Location:
  
  Chorley and Leyland
• Contract:
  
  2 year apprenticeship
• Salary: 23,080 to 23,817
• Closing Date: 11 January 2026

Our Customer Services Apprenticeship isn't just for those starting out it's designed for anyone looking to build confidence, learn new skills, and open doors to fresh opportunities. Whether you're ready for a career change or want to strengthen your experience, this program gives you practical training, a nationally recognised qualification, and the chance to make a real difference in your community (all while you're earning a great salary)!

During the apprenticeship, you'll gain practical skills to deliver excellent customer service, while completing a City & Guilds Level 2 Customer Services qualification.

• You’ll be delivering quality services and making a difference to our customers
• You’ll be responding to all types of customer contact including phone and face-to-face as well as supporting other digital contact from our residents.
• You’ll be dealing with licensing applications, land charge enquiries or helping people who have been recently bereaved
• Completing an Apprenticeship qualification and gaining experience in a busy customer services setting

• We're looking for someone who has an interest in local government, always aims to deliver excellent customer standards, and wants to gain skills to support and make a difference to our communities
• You’ll understand how technology and digital services can help provide excellent customer service as well as good IT skills
• You’ll also be able to communicate effectively, work under pressure and use initiative to organise and prioritise your own workload

• Successful applicants will be subject to a DBS check (applied and paid for by the Council).

• 25 days annual leave plus bank holidays (and Christmas shutdown)
• Hybrid/agile working
• Local Government pension
• Healthcare Cash Plan for cash back on health treatments
• Cashback website access for savings on brands you love
• Volunteering days
• Free parking

Many of our colleagues work flexibly for us. We're always open to conversations around different working arrangements. If you're interested in part‑time, compressed hours or any other working arrangement, please get in touch with us through the Contact Us form on our careers website.