Customer Liaison Officer

Job Title:
Customer Liaison Officer
Location: Chorley/St Helens areas
Job Type: 2 month temporary (initially)
Full UK Driving Licence Required - Company car can be provided.

Pay rate: £13.50 - £15.50 per hour depending on experience

Working Hours: Monday to Friday, 8am to 4.30 - 3pm finish on a Friday.

40 hours per week

Are you a people person with a passion for delivering excellent customer service? My client is currently seeking a dedicated Customer Liaison Officer to support their team on a live housing refurbishment scheme.

This is a vital role acting as the first point of contact for residents and ensuring smooth communication throughout the works programme.

Key Responsibilities:

• Act as the main point of contact for residents/customers throughout the project
• Work closely with the Scheme Manager
  , Site Team
  , and Supervisors to coordinate access and keep residents informed
• Issue pre-introduction letters
  , carry out in-person pre-entry surveys
  , and advise on works schedule
• Take photos and videos of affected internal and external areas for documentation
• Maintain daily on-site presence during active works and follow up with phone calls to residents
• Manage client systems and trackers such as Iplanned, Mi Housing, etc.
• Address resident concerns and escalate unresolved issues in line with company procedures
• Monitor and report on customer satisfaction
• Liaise with housing associations
  , utility providers, and other third parties where required
• Assist with tenancy documentation
  , including distributing and collecting approval forms

What We're Looking For:

• Experience in a customer-facing role
  , ideally within social housing
• Previous tenant liaison experience on refurbishment projects is highly desirable
• Strong communication
  , organisational
  , and IT skills
• Confident dealing with challenging situations and problem resolution
• Flexibility with working hours and willingness to travel as needed
• Full UK Driving Licence is essential

This is an exciting opportunity to make a real difference to people's day-to-day experiences during vital housing improvement works.

If you're enthusiastic, reliable, and passionate about delivering excellent service, we'd love to hear from you!