Customer Service Team Leader

The Best Connection are looking for a Customer Service Team Leader for a client in Chorley.

• Supervise, motivate, and support a team of customer service advisors to deliver outstanding service
• Monitor individual and team performance against KPIs and service standards
• Provide regular coaching, feedback, and development opportunities to team members
• Conduct performance reviews, one-to-ones, and team meetings
• Maintain up-to-date knowledge of products, services, and internal systems
• Identify process improvements and contribute to customer service strategy
• Ensure compliance with company policies and customer service standards
• Dealing with different Customer queries every day
• Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
• Arranging Collections and Raising Credits:
  Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.
• Demonstrate high quality customer service.
• The ideal candidate will be goal-oriented and have a deep knowledge on how to provide the best Customer Service whilst keeping up with business requirements in a good time-keeping, organised manner

• Finishing early on Fridays.
• Occasional O/T on Saturdays

• Proven experience in a customer service environment, ideally in a supervisory or leadership role
• Strong communication and interpersonal skills
• Ability to lead by example and create a positive, high-performing team culture
• Skilled in handling customer complaints and resolving problems effectively
• Competent with CRM systems, reporting tools, and Microsoft Office
• Organised, adaptable, and able to manage multiple priorities
• A proactive and customer-focused mindset