Customer Contact Administrator; temporary

Customer Contact Administrator (Temporary)

About the Role

Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system.

This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment, and can provide a professional and reassuring service during a busy transition period. Alongside handling inbound enquiries, you'll also support with administrative tasks.

Key Responsibilities

• Answer incoming customer telephone calls promptly and professionally.
• Act as the first point of contact for customers requiring support with digital account registration and online services.
• Provide clear, accurate information regarding products, services and system changes.
• Resolve general customer enquiries or transfer calls to the appropriate department where required.
• Accurately record customer interactions on internal systems.
• Escalate complex enquiries or customer concerns when appropriate.
• Deliver excellent customer service, particularly when supporting customers experiencing delays or technical issues.
• Assist the wider team in managing increased call volumes during a major system implementation.
• Ensure customer information is handled securely and confidentially.
• Follow company policies, regulatory requirements and data protection legislation.
• Log customer complaints or dissatisfaction in line with procedures.
• Undertake any other duties consistent with the role.

What We're Looking For

• Previous customer service experience, ideally within a telephone-based or contact centre environment.
• Excellent communication and listening skills.
• Professional and friendly telephone manner.
• Strong organisational skills with excellent attention to detail.
• Confident IT skills and the ability to use multiple systems simultaneously.
• Ability to remain calm under pressure and adapt to changing priorities.
• A positive, flexible and team-oriented attitude.

Interested & immediately available? Apply Today!