Onsite Sr. Coordinator, Technical Services

Job Description Summary

We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life‑changing innovation. With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high‑quality products and tailored solutions that our customers trust.

Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single‑site trials to complex, multi‑country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place.

This is a Temporary Backfill. As an IV Infusion Therapy Subject Matter Expert and Medical Device Technical Service Engineer, you will provide advanced technical leadership across the In-House Engineering (IHE) function. You will ensure the performance, reliability, and compliance of clinical trial equipment throughout its lifecycle—from evaluation and validation through to calibration, maintenance, and repair. Working within a highly regulated (GxP) environment, you will play a key role in supporting patient safety and data integrity by delivering high‑quality engineering services and driving best practice across IV infusion systems and medical devices.

This role combines hands‑on technical expertise with cross‑functional collaboration to support global clinical trials and operational excellence.

• Provide expert technical support for IV infusion therapy systems (e.g. volumetric and syringe pumps) and a wide range of medical devices (e.g. ECG, spirometry, blood pressure, thermometry)
• Perform installation, commissioning, calibration, preventative maintenance, troubleshooting, and repair of laboratory, refrigeration, and medical equipment
• Diagnose faults efficiently and implement corrective actions to minimise equipment downtime and maintain service levels
• Ensure all calibration, servicing, and repair activities are completed in accordance with SOPs, GxP standards, and applicable regulations (e.g. ISO 9001, ISO 17025)
• Maintain accurate service records, calibration certificates, and documentation to ensure full audit readiness and compliance
• Act as a technical SME, supporting product lifecycle activities including evaluation, validation, upgrades, and equipment selection
• Collaborate closely with Quality, Logistics, Warehouse, and Customer Service teams to ensure seamless service delivery and customer satisfaction
• Support OTIF (On Time In Full) performance and assist with workflow planning, scheduling, and prioritisation of engineering activities
• Manage tools, spare parts, and calibration standards to ensure operational readiness
• Respond to technical queries, equipment alerts, and recalls in collaboration with QA and leadership teams
• Lead or support continuous improvement initiatives to enhance processes, documentation, and service delivery
• Provide training, guidance, and technical coaching to other engineers and stakeholders as needed

We’re looking for a highly skilled and hands‑on technical expert with strong experience in medical devices and laboratory or cold‑chain equipment. You bring a proactive, detail‑oriented approach, with the ability to troubleshoot complex issues and ensure compliance in a regulated environment. This role is ideal for someone who thrives in a collaborative, fast‑paced setting and takes pride in delivering high‑quality, reliable engineering solutions that directly support clinical trial success.

• Strong working knowledge of refrigeration systems, including a solid understanding of low temperature technologies (e.g. ‑80°C freezers and cascade systems), with the ability to diagnose faults and carry out effective repairs
• Demonstrable hands‑on experience in the…