Clerical Officer​/Clinic Clerk

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

Main area Clerical Officer – Clinic Clerk Grade NHS AfC:
Band 2 Contract Permanent:
Monday to Friday to meet service needs Hours Part time - 34 hours per week (Monday to Friday to meet service needs (Job share will be considered)) Job  
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Site St Helens Hospital Town St Helens Salary £24,465 per annum pro rata Salary period Yearly Closing 24/02/2026 23:59

After applying via NHS Jobs, your submitted application will be imported into our preferred Third‑party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e‑mails sent to us via the NHS Jobs website.

By applying for this post you are agreeing to “name of trust” transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Part Time 34 hours per week - Job share will be considered.

To be part of a welcoming team of Clinic Clerks working in sensitive settings dealing with patients in a confidential manner.

To welcome and accept clients into the Sexual Health Clinics. Clinics are predominantly ‘drop‑in’ sessions and this will entail dealing with an unknown number of clients attending the clinic. To monitor the number of clients in attendance, and taking appropriate action if number of clients in attendance is excessive.

A Standard DBS is required for this post.

The JD & PS are currently under AfC review and are subject to change.

• To welcome and accept clients into the Sexual Health Clinics. Clinics are predominantly ‘drop‑in’ sessions and this will entail dealing with an unknown number of clients attending the clinic. To monitor the number of clients in attendance, and taking appropriate action if number of clients in attendance is excessive.
• Deal effectively with telephone and face‑to‑face enquiries, providing a non‑judgmental, sympathetic and equitable service to all clients.
• Provide non‑clinical advice to clients on service issues; communicate messages to team members and signpost clients if necessary.
• Prepare reception area for clinic opening and lock up in evenings where necessary.
• To provide cover for sickness and leave in all clinics, this will involve travel across St Helens.
• Check Outlook and disseminate emails appropriately.
• To book Language Interpreters when needed.
• Act as a first point of contact for clients attending clinic. Hand out triage slips and registration forms to attending clients.
• Book in clients onto Lilie computer system, enter new clients onto Lilie computer system ensuring high level of accuracy when entering client details to ensure personal information is correctly recorded/updated and easily retrieved.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St…