Application Support Analyst Job Chorley area,England UK,IT/Tech

Application Support Analyst - Chorley

Application Support Analyst – Chorley – Hybrid Working
Application Support | SQL Databases | Deployment | Configuration | Software Support
Are you a proactive and customer-focused Application Support Analyst looking to join a dynamic technical services team? This advanced solutions provider, based in Chorley, is seeking a motivated individual to support critical business systems for their clients. With a hybrid working model, you'll enjoy the flexibility of working remotely several days a week.
Key Responsibilities:

Provide application support for critical business systems to business customers.
Deploy and configure software applications to meet customer needs, ensuring error-free delivery.
Manage customer incidents, problems, and requests within strict Service Level Agreements (SLAs).
Respond to customer inquiries regarding the features and capabilities of supported applications.
Create both customer-facing and internal documentation, adhering to company standards.
Engage in Continual Service Improvement (CSI) activities to enhance service value.

Application Support Analyst - Chorley

Provide application support for critical business systems to business customers.
Deploy and configure software applications to meet customer needs, ensuring error-free delivery.
Manage customer incidents, problems, and requests within strict Service Level Agreements (SLAs).
Respond to customer inquiries regarding the features and capabilities of supported applications.
Create both customer-facing and internal documentation, adhering to company standards.
Engage in Continual Service Improvement (CSI) activities to enhance service value.

Required

Skills and Experience:

Ability to multi-task effectively in a high-pressure environment.
Experience of Software Development and Customer Support.
Experience with SQL databases.
Knowledge of System Monitoring Solutions.
Experience supporting bespoke applications.
Familiarity with system monitoring solutions.
Excellent communication skills, with the ability to build strong relationships with internal and external customers.

Why Join? This company is renowned for its excellent reputation in the industry and is committed to the professional development of its employees. You'll benefit from structured training, opportunities to expand your technical knowledge, and a clear career progression path. Additionally, they offer a competitive salary package, including an incentive scheme that recognizes and rewards your contributions.

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