Salesforce Technician Job Chorley area,England UK,IT/Tech

General Role Responsibilities

To provide proactive and effective technical support across Indevor Group, ensuring employees have access to reliable systems, technology and support to enable them to perform their roles effectively

Salesforce Technician (Chorley)

Role Specific Responsibilities

The Salesforce Technician will be responsible for the day-to-day administration, support and continuous improvement of Indevor Group’s Salesforce platform, ensuring the system is effectively configured, maintained and developed to meet the evolving requirements of the business.

Role Specific Tasks

To administer, maintain and support the Group’s Salesforce platform, taking ownership of day-to-day system requirements, user queries and technical issues.
To configure and maintain Salesforce functionality including users, profiles, roles, permissions, objects, fields, page layouts, record types and validation rules.
To create, maintain and enhance Salesforce reports and dashboards, providing accurate and meaningful information to support operational and management requirements.
To develop and maintain Salesforce automation, including flows and automated processes, to improve efficiency, reduce manual activity and support consistent ways of working.
To work with departments across the Group to understand business requirements and translate these into appropriate Salesforce configurations, enhancements and solutions.
To maintain high standards of Salesforce data quality and integrity, including data cleansing, imports, exports, validation, duplicate management and ongoing data maintenance.
To support integrations between Salesforce and other business systems, including monitoring data flows, troubleshooting integration issues and working with APIs where required.
To investigate and resolve Salesforce errors, system issues and user queries, identifying root causes and implementing effective and sustainable solutions.
To support the testing, implementation and deployment of Salesforce enhancements, releases, updates and new functionality, ensuring changes are appropriately tested prior to implementation.
To manage Salesforce user access and security requirements, ensuring permissions and system access remain appropriate and effectively controlled.
To provide guidance, support and training to Salesforce users across the Group, promoting effective system adoption, consistency and best practice.
To maintain accurate technical documentation covering Salesforce configuration, processes, integrations, system changes and troubleshooting procedures.
To provide wider IT support across the Group, assisting with hardware, software, Microsoft 365, user accounts, systems access and general technical issues as required.
To support the administration and maintenance of wider business systems and applications, including the onboarding and offboarding of users and management of appropriate system access.
To liaise with external IT providers, software suppliers and technical support teams where specialist assistance or escalation is required, ensuring issues are progressed through to resolution.
To proactively review existing systems and processes to identify opportunities for improvement, automation and greater utilisation of Salesforce and wider technology.
To remain up to date with Salesforce releases, functionality and relevant technology developments, identifying opportunities to introduce improvements that support the Group’s ongoing growth and operational efficiency.

The responsibilities outlined are representative of the principal duties associated with the role. All colleagues are expected to adopt a flexible approach, undertaking additional duties commensurate with the role and contributing to the wider success of the business where required.

Ideal Candidate Profile

The ideal candidate will already be operating within an IT support, systems administration, CRM or Salesforce-focused position, with approximately 2–3 years’ professional experience and demonstrable hands‑on experience administering and supporting Salesforce within a business environment.

They will possess strong technical and problem‑solving skills, excellent attention to detail…