Application Support Analyst

Job in Chorley, Lancashire, WV16, England, UK

Listing for: Erin Associates

Full Time position
Listed on 2026-09-10

Job specializations:

IT/Tech
Technical Support, IT Support, Systems Analyst, HelpDesk/Support

Application Support Analyst Chorley Hybrid Working
Application Support | SQL Databases | Deployment | Configuration | Software Support

Are you a proactive and customer-focused Application Support Analyst looking to join a dynamic technical services team? This advanced solutions provider, based in Chorley, is seeking a motivated individual to support critical business systems for their clients. With a hybrid working model, you'll enjoy the flexibility of working remotely several days a week.

Key Responsibilities:

Provide application support for critical business systems to business customers.
Deploy and configure software applications to meet customer needs, ensuring error-free delivery.
Manage customer incidents, problems, and requests within strict Service Level Agreements (SLAs).
Respond to customer inquiries regarding the features and capabilities of supported applications.
Create both customer-facing and internal documentation, adhering to company standards.
Engage in Continual Service Improvement (CSI) activities to enhance service value.

Required Skills and Experience:

Ability to multi-task effectively in a high-pressure environment.
Experience of Software Development and Customer Support.
Experience with SQL databases.
Knowledge of System Monitoring S...

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