Recoveries Specialist

We are currently seeking a motivated and detail-oriented Recoveries Specialist to join our dynamic team. As a Recoveries Specialist, you will be responsible for managing a caseload of Motor Claims. Your primary objective will be to negotiate settlements and make informed decisions to achieve favourable outcomes for clients.

Main Duties:

• Handle and process credit hire claims from billed to settlement, ensuring that each claim is managed efficiently and in accordance with company policies and legal requirements.
• Maintain effective communication with clients, insurers, solicitors, and other stakeholders, providing regular updates and ensuring all parties are informed throughout the claims process.
• Accurately record and maintain all relevant documentation and correspondence related to credit hire claims, ensuring that files are up-to-date and compliant with data protection regulations.
• Investigate and resolve any disputes or issues that arise during the claims process, negotiating settlements and making informed decisions to achieve favourable outcomes for clients.
• Gather all evidence, including witness statements, photographs, and relevant documentation, to support the claim.
• Ensure all claims are handled in compliance with relevant legislation, industry standards, and company policies, including the General Data Protection Regulation (GDPR) and Consumer Duty.
• Monitor and achieve individual and team performance targets, contributing to the overall success of the department.
• Conduct thorough investigations into the circumstances surrounding each claim, including liability assessment and quantum evaluation.

Person specification:

• Enthusiastic and self-motivated individual.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Effective problem-solving skills, with the ability to analyse situations and make informed decisions.
• Strong organisational and time management skills, with the ability to prioritise tasks and manage a busy workload.
• Strong decision maker with the confidence to act under own authority on behalf of the company.
• Solid understanding of credit hire principles and liability is highly desirable.
• Excellent communication and negotiation skills, with the ability to build rapport and influence outcomes effectively.
• Competent in using relevant software and systems, including claims management systems and Microsoft Office Suite.
• A proactive approach to problem-solving and a commitment to delivering exceptional customer service.
• Knowledge and experience within credit hire is essential.
• Relevant industry qualifications, such as those from the Chartered Insurance Institute (CII), are advantageous but not essential.
• You are reliable, dependable, and punctual.
• You take ownership of your tasks and are willing to go the extra mile.