Supplier Relationship Management Lead

PURPOSE Supplier Relationship Management

Lead the day-to-day Supplier Relationship Management activity across an assigned portfolio of suppliers.

Develop effective relationships with key suppliers while maintaining a clear focus on performance, accountability and commercial outcomes.

Ensure suppliers understand TVS and Client expectations, contractual commitments and performance requirements.

Develop supplier relationships that encourage openness, collaboration, innovation and continuous improvement.

Maintain appropriate records of supplier relationships, commitments, actions and performance.

Monitor supplier performance against agreed KPIs, SLAs and contractual requirements.

Analyse supplier performance data to identify trends, recurring issues, areas of underperformance and opportunities for improvement.

Proactively challenge supplier performance where outputs do not meet agreed expectations, questioning recurring issues to identify root cause and corrective actions.

Ensure supplier performance discussions are based on clear evidence, data and agreed contractual requirements.

Lead regular supplier performance reviews and ensure actions are clearly documented, owned and followed through.

Establish appropriate recovery plans for suppliers failing to meet agreed performance standards.

Escalate persistent or material supplier performance issues through the appropriate governance process.

Understand the operational impact of supplier performance on Client service and wider business performance, briefing relevant stakeholders.

Identify opportunities to develop supplier capability and improve overall performance. Work collaboratively with suppliers to identify opportunities for Service improvement, Cost reduction, Quality improvement, Lead-time reduction, Availability improvement, Process efficiency, Supply resilience and innovation

Encourage suppliers to propose innovative solutions and improvements rather than relying solely on TVS-led initiatives.

Track the benefits delivered through supplier development activity.

Identify and monitor supplier risks that could impact Client service, cost, quality or operational continuity.

Maintain visibility of critical suppliers, single-source dependencies and supply constraints.

Monitor supplier capacity, lead times, financial or operational challenges where relevant.

Support business continuity and supply resilience initiatives.

When not undertaking supplier-facing activities, the role will provide hands-on support to the wider Supply Chain operation.

Support the Supply Chain team in managing day-to-day operational requirements.

Assist with availability, backorders, shortages, order management and supplier-related issues.

Support resolution of urgent or critical supply requirements.

Monitor supply chain performance and take action where service levels are at risk.

Provide additional operational capacity during periods of increased demand, absence or business-critical activity.

Support Client requirements and ensure service commitments are maintained.

Use knowledge gained through supplier relationships to identify and resolve operational supply issues more effectively.

Ensure supplier issues identified operationally are fed back into the appropriate Supplier Relationship Management process.

Previous experience within Supplier Relationship Management, Procurement, Supply Chain, Logistics or a similar operational environment.

Demonstrable experience of managing and improving supplier performance.

Strong understanding of supplier KPIs, SLAs, performance measurement and corrective action processes.

Experience of challenging suppliers constructively and holding them accountable for agreed performance.

Strong commercial awareness and understanding of the relationship between supplier performance, cost, service, quality and Client satisfaction.

Experience of supplier development and continuous improvement.

Strong analytical and problem-solving skills, with the ability to interpret supplier performance data and identify root causes.

Abili…