Site Manager

| Salary £36,363 - £40,777 Per annum | Permanent, Full Time, 37 hours per week | Waste Management | Chorley HWRC & Haslingden HWRC |

The Site Manager will report directly to the Operations Manager (HWRCs) and will manage a team of permanent staff members across two or more operational facilities. Additional casual staff will report to the Site Manager when working on their allocated facilities.

The Site Manager will be responsible for delivering the day to day operation of the council's HWRCs - although assistance across the network of the councils other waste facilities will be required from time to time - ensuring efficient, compliant and safe operations are achieved in line with routine operational standards.

A large focus of this role will be the direct line management of operational staff. This will include dealing with absence, discipline, welfare, training and mentoring. The post-holder will need to be able to routinely apply all council policies in this respect and be able to deal with complex situations and conflicting issues.

The Site Manager will lead on the delivery of operational service improvements in order to achieve performance and financial improvements, motivating staff to deliver the requirements of senior managers.

The Site Manager will routinely cover for other Site Managers and, in the event of the long term absence of another Site Manager or a post vacancy, may, from time to time, be allocated temporary responsibility for facilities not otherwise permanently under their management.

• Certificate of Technical Competence (COTC) Level 4/Occupational Certificate of Competence (OCC) - or must achieve competence within 12 months of appointment - relevant to the facility being managed.
• Experience of operational practices and health, safety and quality management systems in an operational setting.
• Excellent communication skills and the ability to train, mentor and motivate staff with varying skills and abilities.
• The ability to deal with, and make decisions in, difficult or challenging situations.
• A desire to lead by example.
• A commitment to provide high levels of customer service.
• An understanding of the legislative framework associated with the delivery of the role.

Typical duties will include the following:

• Providing the statutory Technically Competent Manager (COTC/OCC Holder) function for the allocated permitted facilities.
• Day to day management of operational staff and the implementation of all related council policies.
• Training, mentoring and motivating staff, monitoring their progression throughout.
• Organising and co-ordinating the work of the team to ensure required service levels and operating standards are achieved.
• Ensuring site staff are sufficiently trained and knowledgeable to deliver these requirements in the Manager's absence.
• Implementation of operational and performance improvement initiatives.
• Ensuring that all facilities are operating in a safe and compliant manner.
• Ensuring operations are compliant with all statutory and legal obligations.
• Ensuring the council policies are fully and effectively implemented and making decisions on their implementation within provided guidelines.
• Providing a technical reference and guidance for the team.
• Dealing with customer complaints, queries and enquiries, often in person, and at times in difficult or challenging situations.
• Monitoring operational contracts and liaising with service providers and external organisations.
• Development, implementation and monitoring of safe systems of work and wider quality management systems.
• Monitoring and ensuring operational spend is in line with expectations.
• Building and sustaining strong and effective relationships with stakeholders
• Providing verbal and written reports and updates on key areas of work to senior managers and other stakeholders.
• Identifying opportunities for improving procedures and processes within the team or wider service area to support the continuous improvement of services.
• Supporting the Operations Manager (HWRCs) in the delivery of aspects of his or her role that are commensurate to the grade of the post

• The post holder may be required to work up to one day per calendar month on a weekend or Bank Holiday. Such days will be paid at overtime rates. For the avoidance of doubt this requirement to work is only if it is required and does not guarantee that weekend working or overtime will be routinely or regularly requested, nor should it be relied upon.
  
  This is a mandatory requirement and not optional and 1 months notice will be given if required to work.
• The post holder is required to be on call, on an out of hours rota (usually 1 in
  9). Additional payments will apply for any additional hours worked. This is a mandatory requirement and not optional.
• This is an Essential Car User post and the post holder is required to hold a valid (Category
  
  B) driving licence and have a suitably insured vehicle available for work purposes at all times.
• The post holder may be…